iECM dedicated to customer success and delivering outstanding results and business value. Our support services are designed to help you get the most from your iECM investment and are specifically tailored to meet your business needs.

iECM Enterprise Support

Our core offering, iECM Enterprise Support allows you to leverage the innovation of our cloud service and includes all upgrades and maintenance required to keep your platform running at an optimal level.

We ensure that our solutions are ready for enterprise environments with the highest stability demands and provide a customer support portal where you can quickly access an iECM expert who understands your business environment.

Premier Services

Our new “white glove” Premier Services program takes enterprise content management support to the next level with two unique packages that provide instant expertise and support, faster response times, and the absolute highest level of customer service. These include:

  • The iECM Service Engineer Program, which provides you with a service engineer dedicated to the planning, deployment and day-to-day maintenance of your iECM solution. This engineer works 40 hours a week for you, either physically onsite at your office or remotely from ours.
  • The iECM Technical Account Management Program, which provides you with a highly skilled, proactive technical account manager who acts as a single point of contact into iECM global support organization and as an advocate on your behalf, ensuring that support issues and technical requests are addressed quickly.

Consulting

Our experts come to you, working within your environment. We’ll help you integrate your platform, establish best practices and diagnose problems so they can be effectively solved in support.

Training

At iECM, no matter what your role in an organization, we have a learning pathway for you. Our iECM training curriculum is structured around you and how you use iECM.

Courses are delivered in a variety of mediums – from self-paced e-learning to full onsite instructor-led classes – and are specifically designed to help you maximize your iECM investment. Each pathway provides a hand-selected course schedule that we guarantee will quickly put you on the road to success.

iManage wrapped up 2022 with exceptional SaaS growth, strengthening market leadership

iManage, the company dedicated to Making Knowledge Work™, today announced substantial growth in the adoption of iManage Cloud in 2022 globally, achieving an annual recurring SaaS revenue increase of 33 percent.
Thu, 23 Mar 2023 13:33:28 CET

M-Files Achieves Record Growth and Market Momentum in 2022

M-Files, a global leader in information management, today announced that the company achieved 33 percent year-over-year (YOY) growth in subscription revenue and 40 percent growth in new customer sales in 2022.
Tue, 21 Mar 2023 10:26:08 CET

Burges Salmon goes live with iManage Knowledge Unlocked

Burges Salmon has successfully deployed iManage Knowledge Unlocked, modernising knowledge management support for its legal teams.    This was driven by the desire to strengthen support for the quality of its services by making collective knowledge and publications more easily accessible to its lawyers. 
Thu, 23 Feb 2023 11:52:36 CET

Award-Winning US Firm Pryor Cashman Adopts Tiger Eye Tools for iManage

Award-winning US firm Pryor Cashman has announced its adoption of two Tiger Eye Tools for iManage, designed and delivered by leading iManage Partner Tiger Eye.
Tue, 21 Feb 2023 14:35:57 CET

NetDocuments’ 23 Legal Technology Insights for 2023 Report Sets Trends Course for Legal

NetDocuments, the #1 trusted cloud platform where legal professionals do their best work, today published 23 Legal Technology Insights for 2023, its annual trends report and commentary on legal tech, which — in collaboration with leaders from law firms, corporate legal departments,  legal technology companies, and internal subject matter experts — identifies 23 trends and developments impacting the legal industry this year and beyond. 
Wed, 15 Feb 2023 10:53:12 CET

Morae Named iManage ‘Partner of the Year’ Around the World

Morae Global Corporation, the global leader in digital and business solutions for an ever-changing legal industry, today announced its recognition by iManage as Partner of the Year around the world for its delivery and support of cloud-based information management solutions.
Thu, 09 Feb 2023 14:32:13 CET

Newly Available App Seamlessly Connects iManage and Clio

iManage, the company dedicated to Making Knowledge Work™, announced that HarakaConnect for iManage – its app that integrates Clio cloud-based legal management technology with iManage document and email management – is now available on the Clio app marketplace and ready for customers to use.
Thu, 09 Feb 2023 12:40:31 CET

Innovative Computing Systems Receives iManage’s North American Learning Leader of the Year Award

Innovative Computing Systems, a Los Angeles-based consulting company providing strategic IT services to law firms, announces the company was awarded the iManage 2022 North American Learning Leader of the Year award during iManage’s 2023 sales kick-off meeting in Chicago in late January.
Tue, 07 Feb 2023 18:21:58 CET

Lee & Thompson selects NetDocuments for cloud-based document and email management

NetDocuments, the #1 trusted cloud platform for law firms, corporate legal teams and business organisations, today announced that Lee & Thompson selected NetDocuments as its new Document Management System (DMS).
Thu, 12 Jan 2023 12:52:14 CET

Why Small Law Firms Need to Embrace Document Management in the Cloud

The legal sector remains one of the most document-intensive industries today. Yet, many smaller law firms continue to keep huge troves of data onsite, in digital format and as paper copies. It’s expensive and time-consuming to manage, exposes them to security risks, and is a poor fit for today’s hybrid workplace. Clients are increasingly demanding better data management from their legal advisors.  By moving to unified cloud-based document management platforms, smaller law firms can punch above their weight — benefitting from the same kind of seamless digital workflows as their larger counterparts. That’s the way to improve productivity, client service, and business outcomes.
Thu, 12 Jan 2023 10:21:12 CET