iECM dedicated to customer success and delivering outstanding results and business value. Our support services are designed to help you get the most from your iECM investment and are specifically tailored to meet your business needs.

iECM Enterprise Support

Our core offering, iECM Enterprise Support allows you to leverage the innovation of our cloud service and includes all upgrades and maintenance required to keep your platform running at an optimal level.

We ensure that our solutions are ready for enterprise environments with the highest stability demands and provide a customer support portal where you can quickly access an iECM expert who understands your business environment.

Premier Services

Our new “white glove” Premier Services program takes enterprise content management support to the next level with two unique packages that provide instant expertise and support, faster response times, and the absolute highest level of customer service. These include:

  • The iECM Service Engineer Program, which provides you with a service engineer dedicated to the planning, deployment and day-to-day maintenance of your iECM solution. This engineer works 40 hours a week for you, either physically onsite at your office or remotely from ours.
  • The iECM Technical Account Management Program, which provides you with a highly skilled, proactive technical account manager who acts as a single point of contact into iECM global support organization and as an advocate on your behalf, ensuring that support issues and technical requests are addressed quickly.

Consulting

Our experts come to you, working within your environment. We’ll help you integrate your platform, establish best practices and diagnose problems so they can be effectively solved in support.

Training

At iECM, no matter what your role in an organization, we have a learning pathway for you. Our iECM training curriculum is structured around you and how you use iECM.

Courses are delivered in a variety of mediums – from self-paced e-learning to full onsite instructor-led classes – and are specifically designed to help you maximize your iECM investment. Each pathway provides a hand-selected course schedule that we guarantee will quickly put you on the road to success.

Global Law Firm HFW Selects iManage Cloud

iManage, the company dedicated to Making Knowledge WorkTM, today announces that HFW has selected iManage Cloud as its platform for document and email management.
Tue, 17 May 2022 11:46:20 CEST

Logol partners with Nexpert to distribute next-generation, cloud-based ERP & DM system for law firms

Logol, an innovative Swiss technology solutions provider, announces that it has signed an agreement with Zurich-based IT managed services provider Nexpert to distribute ELLE, the company’s innovative, cloud-based, management system for law firms.
Fri, 06 May 2022 11:49:50 CEST

iManage Welcomes Sandline Global as New Partner in DACH Region

iManage, the company dedicated to Making Knowledge WorkTM, today announced that Sandline Global — a global consultant for document and email management solutions with primary offices in Frankfurt, Germany — has become part of the iManage partner network, having switched from representing a competitive solution.
Thu, 05 May 2022 10:49:51 CEST

NJORD selects NetDocuments to transform document and email management

NetDocuments, the leading secure cloud-based content services platform for law firms, corporate legal teams and compliance departments, today announced that it has been selected by NJORD Law Firm as the company’s document and email management platform.
Thu, 28 Apr 2022 12:09:21 CEST

Zylpha announces document bundling for NetDocuments

Zylpha today announces the launch of a new NetDocuments integration for their flagship electronic document bundling platform. 
Tue, 22 Mar 2022 11:56:38 CET

Lawcadia unveils Native Document and Email Management and enriched Outlook Integration

Native Document and Email Management and the Microsoft Outlook integration are the first of several releases slated in 2022 for leading Australian legal technology company Lawcadia.
Fri, 11 Mar 2022 12:11:19 CET

Blakes Selects NetDocuments as Part of Information Governance Strategy

NetDocuments, the world’s #1 trusted cloud platform where legal professionals do work, today announced Blake, Cassels & Graydon LLP recently selected NetDocuments as its document and email management platform.
Thu, 10 Mar 2022 15:57:06 CET

Chile’s Largest Law Firm Carey Selects iManage Cloud

iManage, the company dedicated to Making Knowledge WorkTM, today announced that Carey — ranked by Chambers and Partners as the Chilean law firm of the year eight separate times, including in 2021 — has selected iManage Cloud as the comprehensive platform for document and email management and secure collaboration across the organisation.
Mon, 28 Feb 2022 13:26:07 CET

NetDocuments Achieves Record Growth in 2021

NetDocuments, the world’s #1 trusted cloud platform where legal professionals do work, today announced unprecedented growth in 2021.
Thu, 24 Feb 2022 14:07:48 CET

iManage forms strategic partnership with Microsoft to deliver innovative solutions for the legal profession

iManage, the company dedicated to Making Knowledge WorkTM, today announced a global strategic partnership  with Microsoft that will harness cloud technology with the industry’s premier document and email management platform to innovate, develop new solutions, and deliver better business outcomes for customers.
Wed, 23 Feb 2022 18:56:10 CET