iECM dedicated to customer success and delivering outstanding results and business value. Our support services are designed to help you get the most from your iECM investment and are specifically tailored to meet your business needs.

iECM Enterprise Support

Our core offering, iECM Enterprise Support allows you to leverage the innovation of our cloud service and includes all upgrades and maintenance required to keep your platform running at an optimal level.

We ensure that our solutions are ready for enterprise environments with the highest stability demands and provide a customer support portal where you can quickly access an iECM expert who understands your business environment.

Premier Services

Our new “white glove” Premier Services program takes enterprise content management support to the next level with two unique packages that provide instant expertise and support, faster response times, and the absolute highest level of customer service. These include:

  • The iECM Service Engineer Program, which provides you with a service engineer dedicated to the planning, deployment and day-to-day maintenance of your iECM solution. This engineer works 40 hours a week for you, either physically onsite at your office or remotely from ours.
  • The iECM Technical Account Management Program, which provides you with a highly skilled, proactive technical account manager who acts as a single point of contact into iECM global support organization and as an advocate on your behalf, ensuring that support issues and technical requests are addressed quickly.

Consulting

Our experts come to you, working within your environment. We’ll help you integrate your platform, establish best practices and diagnose problems so they can be effectively solved in support.

Training

At iECM, no matter what your role in an organization, we have a learning pathway for you. Our iECM training curriculum is structured around you and how you use iECM.

Courses are delivered in a variety of mediums – from self-paced e-learning to full onsite instructor-led classes – and are specifically designed to help you maximize your iECM investment. Each pathway provides a hand-selected course schedule that we guarantee will quickly put you on the road to success.

Tiger Eye Expand and Relaunch ‘Tiger Eye Tools for iManage’ Range

Tiger Eye are pleased to announce the expansion and relaunch of their range of iManage tools, with 8 distinct tools now included in the ‘Tiger Eye Tools for iManage’ range.
Mon, 11 Oct 2021 13:00:36 CEST

NetDocuments Unlocks Case Insights with Highlights Powered by LexisNexis

NetDocuments, the cloud content management platform where legal professionals do work, today introduced Highlights powered by LexisNexis (NetDocuments Highlights) at the Association of Legal Administrators’ 2021 Annual Conference & Expo in Austin, Texas.
Mon, 04 Oct 2021 12:01:39 CEST

NetDocuments Launches New Integration with DocuSign eSignature

NetDocuments, the foundational content management platform for legal professionals, today introduced its integration with DocuSign eSignature, which combines the governance and security of NetDocuments with the power of eSignature to deliver a natively integrated, seamless solution for users when sending, receiving, and tracking e-signatures.
Mon, 27 Sep 2021 13:30:21 CEST

How to Prove the Value of a DMS – ROI Based on Hard Data

How do you calculate the return your legal firm will get from investing in a document management system (DMS)? To help with the answer, this article explains how to calculate ROI using ‘hard cost’ savings.  Framing the issue The adoption of a Cloud-based document management system makes sense on several levels, but how can you prove that it’s to the firm’s advantage to invest in a DMS before you make that commitment? Typically, firms guesstimate non-billable time (soft costs) via a formula that might look like this: 
Tue, 21 Sep 2021 06:53:29 CEST

Tiger Eye shortlisted in The Investors In People Awards 2021

Tiger Eye, the leading iManage partner for knowledge and technical expertise, has made the final shortlist for The Investors in People Awards 2021 in the UK Employer of the Year: Silver category.
Thu, 16 Sep 2021 13:53:55 CEST

Tiger Eye launch Tiger Eye Migration Duo for iManage

Tiger Eye, leading iManage Partner for Knowledge and Technical Expertise, have today announced the replacement of their Migration Suite solution for iManage with Migration Duo – a dual-component solution providing both import and export functionality for comprehensive migration management, all accessed through an intuitive interface.
Thu, 09 Sep 2021 08:58:11 CEST

UK law firm Steele Raymond selects Ascertus to migrate to the iManage Cloud

Bournemouth-based, full service commercial law firm, Steele Raymond, has selected Ascertus Limited to help the firm adopt best practice document and email management, with the implementation and support of iManage Work in the cloud.
Wed, 08 Sep 2021 08:41:10 CEST

Leading Chilean Law Firm, Cariola Díez Pérez-Cotapos, Selects NetDocuments Cloud Platform

Cariola Díez Pérez-Cotapos (Cariola), one of Chile’s leading full-service law firms, has selected NetDocuments, the foundational content management platform for legal professionals for improved productivity, collaboration, security, and mobility.
Wed, 08 Sep 2021 06:38:38 CEST

Ice Miller Increases Productivity and Efficiency with NetDocuments Cloud Platform

NetDocuments, the leading cloud content management platform for legal professionals, today announced that Am Law 200-ranked law firm Ice Miller successfully implemented the NetDocuments native cloud platform, replacing its existing, aging, client-server system.
Thu, 02 Sep 2021 12:46:48 CEST

iManage Reports Cloud Leadership Across Segments and Commanding Market Growth

iManage, the company dedicated to Making Knowledge WorkTM, today announced strong growth in the company’s cloud services business.
Fri, 27 Aug 2021 08:04:09 CEST