iECM dedicated to customer success and delivering outstanding results and business value. Our support services are designed to help you get the most from your iECM investment and are specifically tailored to meet your business needs.

iECM Enterprise Support

Our core offering, iECM Enterprise Support allows you to leverage the innovation of our cloud service and includes all upgrades and maintenance required to keep your platform running at an optimal level.

We ensure that our solutions are ready for enterprise environments with the highest stability demands and provide a customer support portal where you can quickly access an iECM expert who understands your business environment.

Premier Services

Our new “white glove” Premier Services program takes enterprise content management support to the next level with two unique packages that provide instant expertise and support, faster response times, and the absolute highest level of customer service. These include:

  • The iECM Service Engineer Program, which provides you with a service engineer dedicated to the planning, deployment and day-to-day maintenance of your iECM solution. This engineer works 40 hours a week for you, either physically onsite at your office or remotely from ours.
  • The iECM Technical Account Management Program, which provides you with a highly skilled, proactive technical account manager who acts as a single point of contact into iECM global support organization and as an advocate on your behalf, ensuring that support issues and technical requests are addressed quickly.

Consulting

Our experts come to you, working within your environment. We’ll help you integrate your platform, establish best practices and diagnose problems so they can be effectively solved in support.

Training

At iECM, no matter what your role in an organization, we have a learning pathway for you. Our iECM training curriculum is structured around you and how you use iECM.

Courses are delivered in a variety of mediums – from self-paced e-learning to full onsite instructor-led classes – and are specifically designed to help you maximize your iECM investment. Each pathway provides a hand-selected course schedule that we guarantee will quickly put you on the road to success.

Stout Joins NetDocuments’ Corporate Legal Partnership Program

Stout, a global advisory firm providing Legal Management Consulting services, recently joined NetDocuments’ Corporate Legal Partnership Program. NetDocuments is the leading secure cloud-based content services platform for law firms, corporate legal teams, and compliance departments.
Wed, 24 Feb 2021 13:13:36 CET

UK Top 50 Law Firm RPC Selects iManage Cloud to Support Modernisation Strategy

iManage, the company dedicated to transforming how professionals work, today announced that RPC (Reynolds Porter Chamberlain) – a leading international law firm with offices in London, Bristol, Singapore, and Hong Kong – has selected iManage Work 10 as its cloud-based Work Productivity platform for its 850 legal professionals.
Mon, 22 Feb 2021 09:06:15 CET

Epona USA Launches dStyle Doc ID for SharePoint DMS Solutions

Epona USA is proud to announce that North American clients who require their documents to have a Document ID including Version Number along with other matter data, in the footer of a document, they can purchase a simple to use add-in to Microsoft Word that has been developed by Documentaal BV called dStyle DocId.
Thu, 18 Feb 2021 11:58:40 CET

Forsters LLP goes live with NetDocuments for cloud-based document management

NetDocuments, the leading secure multi-tenant cloud-based content services and productivity platform for law firms, corporate legal teams and business organizations, has today announced that Forsters LLP has gone live with its NetDocuments Document Management System (DMS) implementation.
Thu, 18 Feb 2021 10:52:09 CET

iManage Work Delivers 378 Percent ROI, as Found by Total Economic Impact Study

iManage, the company dedicated to transforming how professionals work, today announced findings of a new, commissioned study conducted by Forrester Consulting which analyses the Total Economic Impact™ (TEI) and benefits realised by corporate legal departments deploying iManage Work for email and document management.
Wed, 17 Feb 2021 10:59:37 CET

NetDocuments Records Unprecedented Growth in 2020

NetDocuments, the leading secure cloud-based content services platform for law firms, corporate legal teams, and compliance departments, today announced unprecedented growth in 2020.
Tue, 19 Jan 2021 14:08:48 CET

NetDocuments Selects Winners of Inaugural Work Inspired Scholarship Fund

NetDocuments, the leading secure cloud-based content services platform for law firms, corporate legal teams, and compliance departments, today announced the first three winners of its 2021 Work Inspired Scholarship. Anysia Boozer, Ashis Dhakai, and Nouran Salih will receive $10,000 scholarships and paid summer internships.
Fri, 15 Jan 2021 10:50:18 CET

iManage Delivers Enhanced User Experience and Extended Capabilities for Distributed and Mobile Working

iManage, the company dedicated to transforming how professionals work, today announced new platform enhancements that deliver on its ongoing commitment to provide a modern, feature-rich, SaaS-based Work Product Management Platform to improve knowledge professional productivity,  and security.
Wed, 23 Dec 2020 10:17:32 CET

Global Elite Law Firm Shearman & Sterling LLP Goes Live in iManage Cloud

iManage, the company dedicated to transforming how professionals work, today announced that Shearman & Sterling LLP – a multinational law firm with a distinguished history of nearly 150 years – has successfully gone live in the iManage Cloud, after selecting it as the firm’s information management platform for its global operations.
Thu, 17 Dec 2020 11:21:53 CET

Worldox Rolls Out Teams Integration Early Release

The long-awaited Worldox integration with Microsoft Teams has arrived. After successful beta testing, the Teams integration is now available for early release.
Fri, 11 Dec 2020 10:03:02 CET