iECM dedicated to customer success and delivering outstanding results and business value. Our support services are designed to help you get the most from your iECM investment and are specifically tailored to meet your business needs.

iECM Enterprise Support

Our core offering, iECM Enterprise Support allows you to leverage the innovation of our cloud service and includes all upgrades and maintenance required to keep your platform running at an optimal level.

We ensure that our solutions are ready for enterprise environments with the highest stability demands and provide a customer support portal where you can quickly access an iECM expert who understands your business environment.

Premier Services

Our new “white glove” Premier Services program takes enterprise content management support to the next level with two unique packages that provide instant expertise and support, faster response times, and the absolute highest level of customer service. These include:

  • The iECM Service Engineer Program, which provides you with a service engineer dedicated to the planning, deployment and day-to-day maintenance of your iECM solution. This engineer works 40 hours a week for you, either physically onsite at your office or remotely from ours.
  • The iECM Technical Account Management Program, which provides you with a highly skilled, proactive technical account manager who acts as a single point of contact into iECM global support organization and as an advocate on your behalf, ensuring that support issues and technical requests are addressed quickly.

Consulting

Our experts come to you, working within your environment. We’ll help you integrate your platform, establish best practices and diagnose problems so they can be effectively solved in support.

Training

At iECM, no matter what your role in an organization, we have a learning pathway for you. Our iECM training curriculum is structured around you and how you use iECM.

Courses are delivered in a variety of mediums – from self-paced e-learning to full onsite instructor-led classes – and are specifically designed to help you maximize your iECM investment. Each pathway provides a hand-selected course schedule that we guarantee will quickly put you on the road to success.

NetDocuments announces integration with WatchGuard’s MFA solution AuthPoint

NetDocuments, the leading secure multi-tenant cloud-based content services and productivity platform for law firms, corporate legal teams, and compliance departments, today introduced the successful integration with WatchGuard’s AuthPoint, an industry-leading multi-factor authentication (MFA) solution.
Thu, 13 Aug 2020 12:17:04 CEST

NetDocuments Records Biggest Q2 Result in Company History

NetDocuments, the leading secure multi-tenant cloud-based content services and productivity platform for law firms, corporate legal teams, and compliance departments, today announced record breaking customer growth and continued rapid global market adoption for Q2 2020.
Thu, 06 Aug 2020 12:35:36 CEST

Birkett Long LLP selects NetDocuments to transform document management

NetDocuments, the leading secure cloud-based content services platform for law firms, corporate legal teams and compliance departments, today announced that it has been selected by Birkett Long as the company’s document management platform.
Thu, 30 Jul 2020 09:28:12 CEST

iManage Announces iManage RAVN Knowledge Unlocked

iManage, the company dedicated to transforming how professionals work, today announced the availability of iManage RAVN Knowledge Unlocked.
Wed, 24 Jun 2020 09:27:24 CEST

iManage Introduces iManage Tracker, the Industry's First Matter-Centric Task and Checklist Management System

iManage, the company dedicated to transforming how professionals work, today announced a new product, iManage Tracker, the industry's first matter-centric task and checklist management system with built-in need-to-know security.
Wed, 24 Jun 2020 07:50:52 CEST

iManage Announces Key Enhancements to Its Collaboration and Productivity Products

iManage, the company dedicated to transforming how professionals work, today announced a broad set of enhancements and new functionality for iManage Work and iManage Share, the company’s productivity and collaboration products.
Wed, 24 Jun 2020 07:19:41 CEST

UK Law Firm Thirsk Winton Uses iManage Platform to Enhance Governance and Security

iManage, the company dedicated to transforming how professionals work, today announced that Thirsk Winton LLP – a modern, innovative North-East London law firm offering a range of commercial and private client services – is continuing to build off its successful move to iManage Cloud by rolling out iManage Security Policy Manager and iManage Threat Manager for enhanced protection of sensitive client data.
Mon, 22 Jun 2020 12:46:57 CEST

Danish Law Firm Lundgrens First in Denmark to Move to iManage Cloud

iManage, the company dedicated to transforming how professionals work, today announced that Lundgrens – a leading independent Danish law firm with approximately 150 employees and 90 lawyers – has successfully moved to iManage Cloud, after using iManage Work for document and email management on-premises for several years across the organisation.
Thu, 11 Jun 2020 12:16:41 CEST

NetDocuments Introduces ChatLink - New Way to Work with Microsoft Teams

NetDocuments, the leading secure multi-tenant cloud-based content services and productivity platform for law firms, corporate legal teams, and compliance departments, today announced the availability of ChatLink, an integration that links Microsoft Teams to NetDocuments.
Thu, 04 Jun 2020 13:03:28 CEST

RBRO Solutions helps the world’s largest law firm migrate to the iManage Cloud

RBRO Solutions Inc., a leading global business solutions provider dedicated to helping organizations get the highest value from their business content and work processes, announced a significant engagement with the world’s largest law firm.
Wed, 03 Jun 2020 14:00:04 CEST