iECM dedicated to customer success and delivering outstanding results and business value. Our support services are designed to help you get the most from your iECM investment and are specifically tailored to meet your business needs.

iECM Enterprise Support

Our core offering, iECM Enterprise Support allows you to leverage the innovation of our cloud service and includes all upgrades and maintenance required to keep your platform running at an optimal level.

We ensure that our solutions are ready for enterprise environments with the highest stability demands and provide a customer support portal where you can quickly access an iECM expert who understands your business environment.

Premier Services

Our new “white glove” Premier Services program takes enterprise content management support to the next level with two unique packages that provide instant expertise and support, faster response times, and the absolute highest level of customer service. These include:

  • The iECM Service Engineer Program, which provides you with a service engineer dedicated to the planning, deployment and day-to-day maintenance of your iECM solution. This engineer works 40 hours a week for you, either physically onsite at your office or remotely from ours.
  • The iECM Technical Account Management Program, which provides you with a highly skilled, proactive technical account manager who acts as a single point of contact into iECM global support organization and as an advocate on your behalf, ensuring that support issues and technical requests are addressed quickly.

Consulting

Our experts come to you, working within your environment. We’ll help you integrate your platform, establish best practices and diagnose problems so they can be effectively solved in support.

Training

At iECM, no matter what your role in an organization, we have a learning pathway for you. Our iECM training curriculum is structured around you and how you use iECM.

Courses are delivered in a variety of mediums – from self-paced e-learning to full onsite instructor-led classes – and are specifically designed to help you maximize your iECM investment. Each pathway provides a hand-selected course schedule that we guarantee will quickly put you on the road to success.

Tikit announces Council of Europe go live with NetDocuments in time for remote working

Tikit, a global provider of technology solutions for the legal and professional services sectors, today announced the successful implementation and roll out of NetDocuments for the Directorate of Information Technology of Council of Europe.
Tue, 24 Mar 2020 11:44:52 CET

Danish Law Firm Plesner Appoints Ascertus for DMS Upgrade and Ongoing Support

Copenhagen-based, leading Danish business law firm, Plesner, has appointed Ascertus Limited as its implementation partner, to help the organisation upgrade its iManage Work document and email management system to the latest version, for its 400 users of the solution.
Mon, 02 Mar 2020 09:13:25 CET

NetDocuments Delivers Secure and Collaborative Cloud Platform for Small-Medium Firms

NetDocuments, the leading secure cloud-based content services platform for law firms, corporate legal teams, and compliance departments, today announced unprecedented growth in 2019 among law firms ranging from one to 75 lawyers.
Tue, 11 Feb 2020 13:40:09 CET

iManage Reports Double-Digit Growth Across All Customer Segments

iManage, the company dedicated to transforming how professionals work, today announced that the company’s investment in its Cloud, Platform and Customer Success Program has resulted in double-digit customer growth across multiple segments.
Tue, 04 Feb 2020 13:49:21 CET

NetDocuments Introduces Cloud Enhancements to Kick-off New Year

NetDocuments, the leading secure cloud-based content services platform for law firms, corporate legal teams, and compliance departments, today announced several new platform enhancements to further accelerate performance, productivity and efficiency. These new features will be available in February.
Tue, 04 Feb 2020 13:23:35 CET

Freeths selects Morae Global’s Phoenix Business Solutions for seamless Cloud Document Management System integration

Phoenix Business Solutions, a Morae Global Corporation company and leading global information and document management specialist, has been selected by UK Top 50 law firm, Freeths, to upgrade its Document Management System (DMS) to iManage Cloud and Work 10.
Thu, 30 Jan 2020 14:09:32 CET

Eversheds Sutherland (International) appoints iManage to provide a new DMS

Eversheds Sutherland is pleased to announce that it has selected iManage for the introduction of a new document and email management system across its International offices.
Thu, 30 Jan 2020 13:55:31 CET

NetDocuments Demand Surges in Latin America

NetDocuments, the leading secure cloud-based content services platform for law firms, corporate legal teams, and compliance departments, today announced unprecedented growth in 2019 across South/Central America, Brazil, and the Caribbean including some of the largest firms in Mexico, Ecuador, Columbia, Chile, and several leading firms in Brazil.
Thu, 30 Jan 2020 13:10:04 CET

Irish Commercial Property Law Firm, OCWM Law, Adopts iManage Cloud Implemented by Ascertus

Irish commercial property legal services provider, OCWM Law, has deployed document and email management solution, iManage Cloud, to establish and facilitate best practice-led information lifecycle management in the organisation.
Wed, 22 Jan 2020 09:38:25 CET

Ascertus Accomplishes Significant Business Growth in 2019 and Strengthened Presence in Mainland Europe

In 2019, Ascertus Limited has achieved significant all round business growth including revenue, headcount, new partnerships and expansion into Europe, the company announced today.
Tue, 14 Jan 2020 08:08:47 CET