iECM dedicated to customer success and delivering outstanding results and business value. Our support services are designed to help you get the most from your iECM investment and are specifically tailored to meet your business needs.

iECM Enterprise Support

Our core offering, iECM Enterprise Support allows you to leverage the innovation of our cloud service and includes all upgrades and maintenance required to keep your platform running at an optimal level.

We ensure that our solutions are ready for enterprise environments with the highest stability demands and provide a customer support portal where you can quickly access an iECM expert who understands your business environment.

Premier Services

Our new “white glove” Premier Services program takes enterprise content management support to the next level with two unique packages that provide instant expertise and support, faster response times, and the absolute highest level of customer service. These include:

  • The iECM Service Engineer Program, which provides you with a service engineer dedicated to the planning, deployment and day-to-day maintenance of your iECM solution. This engineer works 40 hours a week for you, either physically onsite at your office or remotely from ours.
  • The iECM Technical Account Management Program, which provides you with a highly skilled, proactive technical account manager who acts as a single point of contact into iECM global support organization and as an advocate on your behalf, ensuring that support issues and technical requests are addressed quickly.


Our experts come to you, working within your environment. We’ll help you integrate your platform, establish best practices and diagnose problems so they can be effectively solved in support.


At iECM, no matter what your role in an organization, we have a learning pathway for you. Our iECM training curriculum is structured around you and how you use iECM.

Courses are delivered in a variety of mediums – from self-paced e-learning to full onsite instructor-led classes – and are specifically designed to help you maximize your iECM investment. Each pathway provides a hand-selected course schedule that we guarantee will quickly put you on the road to success.

Texas Law Firm Rosenthal Pauerstein Sandoloski Agather Works Smarter with iManage Work 10

iManage, the company dedicated to transforming how professionals work, today announced that Rosenthal Pauerstein Sandoloski Agather LLP (RPSA) — a leading business law firm based in San Antonio, Texas — has deployed iManage Work 10 for document and email management to enhance attorney productivity and enable them to find essential work product more quickly than ever.
Tue, 20 Mar 2018 16:06:24 CET

Award-Winning Chinese Law Firm Fangda Partners Moves to iManage Work 10 for Document and Email Management

User adoption rate skyrockets after firm embraces iManage Work 10’s modern professional experience iManage, the company dedicated to transforming how professionals work, today announced that Fangda Partners, a leading Chinese law firm, has moved to iManage Work 10, the newest version of iManage’s industry-leading work product management system.
Wed, 14 Mar 2018 05:51:28 CET

iManage Cloud Adoption in EMEA Growing at Exponential Rate

iManage is pleased to announce its 75th EMEA customer moving to the iManage Cloud, bringing the total number of EMEA-based lawyers, accountants and other professional users to 5,000.
Tue, 13 Mar 2018 12:52:46 CET

Global Top 10 Law Firm Hogan Lovells Selects NetDocuments’ Leading Secure Document Management Platform

NetDocuments, the leading secure cloud-based document management, email management and collaboration software platform for law firms and corporate legal and compliance departments, announced that Hogan Lovells, a top 10 global law firm, has selected NetDocuments’ as a key technology provider for the firm’s global innovation initiative.
Fri, 23 Feb 2018 11:05:46 CET

iManage Delivers Robust Security Solutions to Global Law Firm Thompson & Knight

iManage, the company dedicated to transforming how professionals work, today announced that Thompson & Knight LLP – one of the most highly recognized law firms with a strong focus in the energy industry – has selected iManage to deliver robust security applications to protect the firm.
Thu, 22 Feb 2018 14:10:12 CET

Migrating your Document Management System: Best Principles, Tips and Lessons Learned - Part 1

For the better part of 25 years, I have worked with businesses of all shapes and sizes and in particular law firms on their technology and IT challenges. A majority of that time has been devoted to the world of DMS, in particular iManage WorkSite and most recently cloud based NetDocuments. My exposure spans DMS systems design, design of infrastructure, implementation, migration, integration and technical training.  I figured this worth mentioning since this article purports to discuss DMS migration best practices and what to be mindful of when taking the leap, either as part of a DMS upgrade exercise or a complete system switch-out. We have been actively involved in many of the latter so will largely focus on that approach.
Thu, 22 Feb 2018 12:45:26 CET

NetDocuments Announces Blockchain Integration Proof of Concept

NetDocuments, the leading cloud platform for legal IT, announced today it has completed the proof of concept of the integration of NetDocuments’ cloud platform with blockchain technology, enabling firms to validate document existence, details, status, and metadata via a verified and distributed digital ledger.
Wed, 31 Jan 2018 11:21:39 CET

NetDocuments Announces ndMail™, A New Productivity Standard for Cloud Email Management

NetDocuments, the fastest growing cloud document management platform for lawyers, announced today the release of ndMailTM. Created from the ground up, ndMail makes it possible to manage the client electronic matter file exclusively in the NetDocuments cloud.
Tue, 30 Jan 2018 11:10:45 CET

iManage Honored for ‘Best Use of Technology’ at the Eclipse Proclaim Modern Law Awards 2018

iManage, the company dedicated to transforming how professionals work, announced it was named a winner in the Best Use of Technology category at the Eclipse Proclaim Modern Law Awards ceremony at the Lancaster Hotel in London.
Mon, 22 Jan 2018 14:12:21 CET

Pete Childs Joins NetDocuments as Chief Financial Officer

NetDocuments, the leading secure cloud-based document, email, and collaboration management platform for law firms and corporate legal and compliance departments, backed by Clearlake Capital Group, L.P., today announced that Pete Childs has joined the company as the Chief Financial Officer.
Tue, 16 Jan 2018 12:06:32 CET