iECM dedicated to customer success and delivering outstanding results and business value. Our support services are designed to help you get the most from your iECM investment and are specifically tailored to meet your business needs.

iECM Enterprise Support

Our core offering, iECM Enterprise Support allows you to leverage the innovation of our cloud service and includes all upgrades and maintenance required to keep your platform running at an optimal level.

We ensure that our solutions are ready for enterprise environments with the highest stability demands and provide a customer support portal where you can quickly access an iECM expert who understands your business environment.

Premier Services

Our new “white glove” Premier Services program takes enterprise content management support to the next level with two unique packages that provide instant expertise and support, faster response times, and the absolute highest level of customer service. These include:

  • The iECM Service Engineer Program, which provides you with a service engineer dedicated to the planning, deployment and day-to-day maintenance of your iECM solution. This engineer works 40 hours a week for you, either physically onsite at your office or remotely from ours.
  • The iECM Technical Account Management Program, which provides you with a highly skilled, proactive technical account manager who acts as a single point of contact into iECM global support organization and as an advocate on your behalf, ensuring that support issues and technical requests are addressed quickly.

Consulting

Our experts come to you, working within your environment. We’ll help you integrate your platform, establish best practices and diagnose problems so they can be effectively solved in support.

Training

At iECM, no matter what your role in an organization, we have a learning pathway for you. Our iECM training curriculum is structured around you and how you use iECM.

Courses are delivered in a variety of mediums – from self-paced e-learning to full onsite instructor-led classes – and are specifically designed to help you maximize your iECM investment. Each pathway provides a hand-selected course schedule that we guarantee will quickly put you on the road to success.

Global/Am Law 100 Firm Sheppard Mullin Selects NetDocuments’ Leading Cloud Platform

NetDocuments, the leading cloud-based document and email management (DMS) platform for law firms and corporate legal departments, announced today that Sheppard Mullin, a Global and Am Law 100 firm, has selected NetDocuments as a critical component of the firm’s ‘strategic cloud initiative’ to enhance security, usability, and adoption across its 15 international offices and 1,500 legal professionals. 
Mon, 09 Oct 2017 11:56:14 CEST

Three Minnesota-Based Firms Select NetDocuments Cloud Platform

NetDocuments, the leading cloud-based document and email management (DMS) platform for law firms and corporate legal departments, announced today that McCollum Crowley, Bassford Remele, and Zimmerman Reed selected NetDocuments for improved security, efficiency, and usability across their offices and legal professionals.
Tue, 03 Oct 2017 17:31:23 CEST

Construction and Real Estate law specialist Silver Shemmings Ash goes live with NetDocuments

City-based law firm, Silver Shemmings Ash (www.silverllp.com), is one of the latest firms to go live with the cloud-based document and email management system, NetDocuments.  
Tue, 26 Sep 2017 09:25:45 CEST

Higgs & Sons Solicitors Selects NetDocuments and Tikit for Modern Cloud DMS Platform

NetDocuments, the leading cloud‐based document and email management (DMS) platform for law firms and corporate legal departments, and Tikit, a NetDocuments premier partner, announced today that Higgs & Sons will implement NetDocuments cloud platform as part of the firm’s 2017 initiative to adopt modern DMS technology for improved security, mobility, and end‐user productivity.
Mon, 18 Sep 2017 14:33:36 CEST

Sherrards Solicitors selects Phoenix as iManage Cloud partner

Sherrards Solicitors LLP has selected an integrated cloud-based document & email management solution from legal technology specialist Phoenix Business Solutions as part of an efficiency drive to improve the firm’s document management process.
Mon, 11 Sep 2017 09:37:57 CEST

iManage Honored as ILTA’s 2017 Innovative Solution Provider of the Year

iManage, the company dedicated to transforming how professionals work, announced it was named as the International Legal Technology Association’s (ILTA) Innovative Solution Provider of the Year last night at ILTA’s Annual Distinguished Peer Awards dinner at ILTACON 2017 in Las Vegas, Nev.
Wed, 16 Aug 2017 17:50:15 CEST

NetDocuments Deploys Advanced Encryption Key Management Technology

Across Its Cloud Platform as Part of Global Governance Initiative NetDocuments, today announced it has successfully deployed multi-layer encryption key management (EKM) technology including optional private and customer-held encryption keys as part of its comprehensive data governance offering.
Wed, 16 Aug 2017 13:37:34 CEST

Maschoff Brennan Moves to the iManage Cloud for Work Product Management

iManage, the company dedicated to transforming how professionals work, today announced that Maschoff Brennan — a leading Intellectual Property & Complex Litigation law firm — has selected iManage Cloud as its Work Product Management platform.
Tue, 15 Aug 2017 13:06:00 CEST

NetDocuments Enhances the Invisible DMS

NetDocuments, the leading cloud-based document and email management (DMS) platform for law firms and corporate legal departments, today announced the release of ndSync for Windows 2.1 for enhanced multi-device synchronization, and an Enterprise Mobility Management (EMM) iOS app advancing the suite of personal productivity tools matched with industry standards for mobile security and governance.
Tue, 15 Aug 2017 12:10:12 CEST

Worldox Focuses on Mobility Features and Cloud Offering at ILTACON 2017

World Software Corporation®, the makers of Worldox®, the award-winning document and email management solution, will be featuring their mobility solutions at this year’s International Legal Technology Association (ILTA) Conference.
Tue, 15 Aug 2017 07:31:29 CEST