iECM dedicated to customer success and delivering outstanding results and business value. Our support services are designed to help you get the most from your iECM investment and are specifically tailored to meet your business needs.

iECM Enterprise Support

Our core offering, iECM Enterprise Support allows you to leverage the innovation of our cloud service and includes all upgrades and maintenance required to keep your platform running at an optimal level.

We ensure that our solutions are ready for enterprise environments with the highest stability demands and provide a customer support portal where you can quickly access an iECM expert who understands your business environment.

Premier Services

Our new “white glove” Premier Services program takes enterprise content management support to the next level with two unique packages that provide instant expertise and support, faster response times, and the absolute highest level of customer service. These include:

  • The iECM Service Engineer Program, which provides you with a service engineer dedicated to the planning, deployment and day-to-day maintenance of your iECM solution. This engineer works 40 hours a week for you, either physically onsite at your office or remotely from ours.
  • The iECM Technical Account Management Program, which provides you with a highly skilled, proactive technical account manager who acts as a single point of contact into iECM global support organization and as an advocate on your behalf, ensuring that support issues and technical requests are addressed quickly.

Consulting

Our experts come to you, working within your environment. We’ll help you integrate your platform, establish best practices and diagnose problems so they can be effectively solved in support.

Training

At iECM, no matter what your role in an organization, we have a learning pathway for you. Our iECM training curriculum is structured around you and how you use iECM.

Courses are delivered in a variety of mediums – from self-paced e-learning to full onsite instructor-led classes – and are specifically designed to help you maximize your iECM investment. Each pathway provides a hand-selected course schedule that we guarantee will quickly put you on the road to success.

Kraft Kennedy Recognized as NetDocuments Partner of the Year

Kraft Kennedy, a consulting firm that specializes in solving critical business problems for law firms, legal departments, corporations, financial services firms and nonprofits, has been named NetDocuments’ 2020 Corporate Law Worldwide Partner of the Year in recognition of leading achievements in technology and systems integrations.
Wed, 25 Nov 2020 15:54:44 CET

Law Society of Alberta Selects Epona for efficient document management

The Law Society of Alberta (Law Society), the regulator of the legal profession in the province of Alberta in Canada, has implemented the Microsoft 365 Epona Matter Center and Epona DMSforLegal.
Tue, 24 Nov 2020 11:38:51 CET

NetDocuments Continues to Report Record Sales, Especially Among Small and Medium Firms

NetDocuments, the leading secure cloud-based content services platform for law firms, corporate legal teams, and compliance departments, today announced unprecedented growth in 2020.
Thu, 19 Nov 2020 14:27:46 CET

Top 200 UK law firm Ellisons Solicitors selects NetDocuments

NetDocuments and Tikit - an Advanced company - today announced that Ellisons Solicitors has selected NetDocuments as its new Document Management System (DMS).
Mon, 09 Nov 2020 14:36:24 CET

UK Law Firm Burges Salmon Modernises Its Work Product Management with Move to iManage Cloud

iManage today announced that UK law firm Burges Salmon has successfully migrated its on-premises implementation of iManage Work to iManage Cloud, modernising the firm with access to the industry’s leading Work Product Management capabilities delivered as a scalable, reliable, high performance cloud service.
Wed, 04 Nov 2020 10:00:03 CET

NetDocuments Joins SALI Alliance, Advocates Legal Classification Standards

NetDocuments, the leading secure multi-tenant cloud-based content services and productivity platform for law firms, corporate legal teams, and business organizations, today announced its support of and membership in the Standards Advancement for the Legal Industry (SALI) Alliance program.
Wed, 28 Oct 2020 13:23:47 CET

Specialist law firm Omnia Strategy chooses Tikit to implement NetDocuments

Omnia Strategy LLP, an international specialist law firm providing world-class solutions to cross-border disputes, has chosen Tikit, a global provider of technology solutions to legal and professional services firms, to implement NetDocuments as its Cloud-based document and email management platform.
Thu, 22 Oct 2020 10:30:45 CEST

Ascertus Takes German Law Firm, Lawentus, Live on iManage Cloud

Hamburg, Germany-based boutique corporate law and commercial law firm, Lawentus, has gone live with iManage Cloud for document and email management, within three months of starting the project.
Mon, 19 Oct 2020 08:01:04 CEST

CLARIUS.LEGAL choose Tikit to implement NetDocuments firm-wide

CLARIUS.LEGAL, a new generation German law firm that combines Legal Outsourcing services with Legal Tech solutions, has chosen Tikit – a global provider of technology solutions to the legal market, to enhance its client experience through the implementation of NetDocuments throughout the firm.
Thu, 15 Oct 2020 16:07:57 CEST

NetDocuments launch Analytics at Elevate 2020 Conference

NetDocuments, the leading secure multi-tenant cloud-based content services and productivity platform for law firms, corporate legal teams, and business organizations, today introduced Analytics, a core technology in their LEARN solution that delivers cloud platform insights to better analyze and understand user behavior, user activity, and enhance user adoption.
Wed, 07 Oct 2020 13:23:18 CEST