iECM dedicated to customer success and delivering outstanding results and business value. Our support services are designed to help you get the most from your iECM investment and are specifically tailored to meet your business needs.

iECM Enterprise Support

Our core offering, iECM Enterprise Support allows you to leverage the innovation of our cloud service and includes all upgrades and maintenance required to keep your platform running at an optimal level.

We ensure that our solutions are ready for enterprise environments with the highest stability demands and provide a customer support portal where you can quickly access an iECM expert who understands your business environment.

Premier Services

Our new “white glove” Premier Services program takes enterprise content management support to the next level with two unique packages that provide instant expertise and support, faster response times, and the absolute highest level of customer service. These include:

  • The iECM Service Engineer Program, which provides you with a service engineer dedicated to the planning, deployment and day-to-day maintenance of your iECM solution. This engineer works 40 hours a week for you, either physically onsite at your office or remotely from ours.
  • The iECM Technical Account Management Program, which provides you with a highly skilled, proactive technical account manager who acts as a single point of contact into iECM global support organization and as an advocate on your behalf, ensuring that support issues and technical requests are addressed quickly.

Consulting

Our experts come to you, working within your environment. We’ll help you integrate your platform, establish best practices and diagnose problems so they can be effectively solved in support.

Training

At iECM, no matter what your role in an organization, we have a learning pathway for you. Our iECM training curriculum is structured around you and how you use iECM.

Courses are delivered in a variety of mediums – from self-paced e-learning to full onsite instructor-led classes – and are specifically designed to help you maximize your iECM investment. Each pathway provides a hand-selected course schedule that we guarantee will quickly put you on the road to success.

iManage Achieves Level 2 STAR Certification from Cloud Security Alliance

iManage, the company dedicated to Making Knowledge WorkTM, today announced it has achieved Cloud Security Alliance (CSA) Security Trust Assurance and Risk (STAR) Level 2 certification, a rigorous third-party independent assessment of the security of a cloud service provider (CSP).
Tue, 20 Jul 2021 10:10:47 CEST

UK law firm Archor LLP chooses iManage with Ascertus as technology partner

Newly launched, boutique construction law firm, Archor LLP, has invested in a best practice approach to the business-critical document management function, supported by Ascertus Limited as the firm’s technology advisor and implementation partner.
Wed, 14 Jul 2021 08:44:54 CEST

Vardags selects Advanced to implement NetDocuments

NetDocuments and Advanced, international providers of leading legal technology, together announce that Vardags, a Top 200 ranked law firm that specialises in high net worth and complex divorce cases, has selected Advanced to implement NetDocuments’ Cloud-based document management solution to aid the firm’s future strategic direction.
Tue, 13 Jul 2021 07:44:10 CEST

iManage Adopts Microsoft Azure as Global Cloud Platform

iManage, the company dedicated to Making Knowledge Work™, today announced its adoption of Microsoft Azure as the global platform for the iManage Cloud. iManage will also deepen and extend its integration with Microsoft 365, and take full advantage of key Microsoft Azure web services in areas like information protection, workflow, and security key management.
Thu, 03 Jun 2021 08:22:27 CEST

NetDocuments to Accelerate Growth with Strategic Investment from Warburg Pincus

NetDocuments, the leading secure cloud-based content services and productivity platform for law firms, corporate legal teams, and compliance departments, today announced it has entered into a definitive agreement to receive a significant investment from Warburg Pincus, a leading global growth investor, along with existing investor Cove Hill Partners, L.P.
Tue, 25 May 2021 14:46:13 CEST

NetDocuments strengthens partnership with Verlata Consulting to further EMEA growth drive

NetDocuments, the leading secure multi-tenant cloud-based content services and productivity platform for law firms, corporate legal teams, and business organisations, today announced the strengthening of its partnership with Verlata Consulting, which is expanding its operations to the UK. 
Thu, 20 May 2021 12:09:52 CEST

Owen White Appoints Ascertus Limited to Implement iManage Work in the Cloud

Commercial and business law specialist, Owen White, has appointed Ascertus Limited to implement iManage Work as the firm’s document and email management system in the iManage Cloud.
Thu, 20 May 2021 08:43:15 CEST

NetDocuments Records Unprecedented Q1 2021 Growth

NetDocuments, the leading secure cloud-based content services and productivity platform for law firms, corporate legal teams, and compliance departments, today announced unprecedented growth in Q1 2021 (1Q21), continuing its record setting sales momentum.
Tue, 18 May 2021 12:23:00 CEST

NetDocuments Announces Appointment Of Andy Baldin As VP Of International Business, Guy Phillips to step down

NetDocuments, the leading secure multi-tenant cloud-based content services and productivity platform for law firms, corporate legal teams and business organisations today announced the appointment of experienced sales leader Andy Baldin as VP of International Business.
Thu, 13 May 2021 16:02:04 CEST

2020 Ascertus Business Growth Propelled by Increase in Cloud Solution Deployments

Ascertus Limited announced today that the company has realised a 10 percent year-on-year growth in revenue in 2020-2021 over the previous financial year, despite all the challenges brought on by COVID-19.
Thu, 13 May 2021 09:12:56 CEST