iECM dedicated to customer success and delivering outstanding results and business value. Our support services are designed to help you get the most from your iECM investment and are specifically tailored to meet your business needs.

iECM Enterprise Support

Our core offering, iECM Enterprise Support allows you to leverage the innovation of our cloud service and includes all upgrades and maintenance required to keep your platform running at an optimal level.

We ensure that our solutions are ready for enterprise environments with the highest stability demands and provide a customer support portal where you can quickly access an iECM expert who understands your business environment.

Premier Services

Our new “white glove” Premier Services program takes enterprise content management support to the next level with two unique packages that provide instant expertise and support, faster response times, and the absolute highest level of customer service. These include:

  • The iECM Service Engineer Program, which provides you with a service engineer dedicated to the planning, deployment and day-to-day maintenance of your iECM solution. This engineer works 40 hours a week for you, either physically onsite at your office or remotely from ours.
  • The iECM Technical Account Management Program, which provides you with a highly skilled, proactive technical account manager who acts as a single point of contact into iECM global support organization and as an advocate on your behalf, ensuring that support issues and technical requests are addressed quickly.

Consulting

Our experts come to you, working within your environment. We’ll help you integrate your platform, establish best practices and diagnose problems so they can be effectively solved in support.

Training

At iECM, no matter what your role in an organization, we have a learning pathway for you. Our iECM training curriculum is structured around you and how you use iECM.

Courses are delivered in a variety of mediums – from self-paced e-learning to full onsite instructor-led classes – and are specifically designed to help you maximize your iECM investment. Each pathway provides a hand-selected course schedule that we guarantee will quickly put you on the road to success.

NetDocuments' Legally Cloud: educational and entertaining podcast site to discuss legal technology in the cloud

NetDocuments, the leading secure cloud-based content services platform for law firms, corporate legal teams and compliance departments, recently announced the launch of Legally Cloud: a podcast series with a difference, delivering valuable industry insights in an informal, light hearted way. 
Thu, 21 Feb 2019 09:14:08 CET

Top UK Insurance & Commercial Law Firm BLM Chooses iManage RAVN Extract to More Accurately Predict Claims Costs and Outcomes

iManage, the company dedicated to transforming how professionals work, today announced that BLM LLP – a leading insurance risk and commercial law firm based in the UK and Ireland – is using iManage RAVN Extract to capture data from its documents to analyse and make accurate predictions around claims outcomes.
Mon, 18 Feb 2019 15:03:52 CET

Dentons to Adopt iManage Work as Global Document and Email Management Platform

Dentons – the world's largest law firm, delivering legal services to clients across 174 locations serving 78 countries – has selected iManage Work as its Work Product Management platform across all of its global locations.
Wed, 30 Jan 2019 15:43:45 CET

AmLaw 200 Firm Steptoe & Johnson PLLC Selects iManage Work 10

iManage, the company dedicated to transforming how professionals work, today announced that Steptoe & Johnson PLLC – a 300+ attorney firm with 13 offices across the United States and core strengths in energy, labor, business and litigation – has selected iManage Work 10 to provide its professionals with a simple, yet comprehensive document and email management system.
Tue, 29 Jan 2019 09:57:13 CET

AmLaw 200 Law Firm Brown Rudnick Selects iManage Security Policy Manager

iManage today announced that Brown Rudnick LLP has chosen iManage Security Policy Manager to better protect sensitive documents and emails within iManage Work.
Thu, 24 Jan 2019 16:33:00 CET

Top 100 UK Law Firm DMH Stallard Selects iManage Work 10

iManage today announced that DMH Stallard – an award-winning law firm with five offices across the UK – has chosen iManage Work 10 to provide its professionals with industry-leading document and email management.
Thu, 17 Jan 2019 09:17:19 CET

Top Scottish Law Firm Stronachs Implements iManage Work

iManage, the company dedicated to transforming how professionals work, today announced that Stronachs LLP – one of Scotland’s leading independent law firms – has selected iManage Work for its document and email management, all in the iManage Cloud.
Thu, 13 Dec 2018 11:05:33 CET

AmLaw 200 Firm Goldberg Segalla Turns to iManage to Enhance Information Security

iManage, the company dedicated to transforming how professionals work, today announced that Goldberg Segalla has selected iManage to proactively enhance security around its privileged and confidential client information.
Thu, 06 Dec 2018 17:09:34 CET

Financial Times Names iManage in the Legal Technology Top 10

iManage was included in the FTIL Intelligent Business Awards, Legal Technology Top 10 for providing the greatest impact on the practice and business of law.
Wed, 21 Nov 2018 13:57:23 CET

Ascertus Limited Takes OGR Stock Denton Live on iManage Cloud

North London-based commercial law firm, OGR Stock Denton, has successfully gone live on industry leading email and document management solution, iManage Cloud, with Ascertus Limited as the implementation partner.
Tue, 20 Nov 2018 08:47:28 CET