iECM dedicated to customer success and delivering outstanding results and business value. Our support services are designed to help you get the most from your iECM investment and are specifically tailored to meet your business needs.

iECM Enterprise Support

Our core offering, iECM Enterprise Support allows you to leverage the innovation of our cloud service and includes all upgrades and maintenance required to keep your platform running at an optimal level.

We ensure that our solutions are ready for enterprise environments with the highest stability demands and provide a customer support portal where you can quickly access an iECM expert who understands your business environment.

Premier Services

Our new “white glove” Premier Services program takes enterprise content management support to the next level with two unique packages that provide instant expertise and support, faster response times, and the absolute highest level of customer service. These include:

  • The iECM Service Engineer Program, which provides you with a service engineer dedicated to the planning, deployment and day-to-day maintenance of your iECM solution. This engineer works 40 hours a week for you, either physically onsite at your office or remotely from ours.
  • The iECM Technical Account Management Program, which provides you with a highly skilled, proactive technical account manager who acts as a single point of contact into iECM global support organization and as an advocate on your behalf, ensuring that support issues and technical requests are addressed quickly.

Consulting

Our experts come to you, working within your environment. We’ll help you integrate your platform, establish best practices and diagnose problems so they can be effectively solved in support.

Training

At iECM, no matter what your role in an organization, we have a learning pathway for you. Our iECM training curriculum is structured around you and how you use iECM.

Courses are delivered in a variety of mediums – from self-paced e-learning to full onsite instructor-led classes – and are specifically designed to help you maximize your iECM investment. Each pathway provides a hand-selected course schedule that we guarantee will quickly put you on the road to success.

NetDocuments Announces NetDocuments OCR for Advanced Document and Image Management

NetDocuments, the leading cloud-based document and email management (DMS) platform for law firms and corporate legal and compliance departments, today announced a unique and exclusive integration with DocsCorp, widely recognized as a leading provider of productivity tools and services for document management professionals.
Wed, 16 May 2018 11:01:02 CEST

International Law Firm Taylor Vinters Selects iManage Cloud for Document and Email Management

iManage, the company dedicated to transforming how professionals work, today announced that Taylor Vinters LLP—a leading international law firm with a focus on businesses that drive the innovation economy—is moving to iManage Cloud for enhanced security and reliability. 
Wed, 09 May 2018 07:32:49 CEST

NetDocuments Appoints Industry Executives to Key Partner, Product and Corporate Legal Sales Roles

NetDocuments announced today that Leonard Johnson will lead NetDocuments global partner community and strategic technology partnerships, Dan Hauck will assume the role of VP of Product and User Experience, and Ian Kujawa will be taking on an expanded role as Director of Corporate Strategic Sales.
Tue, 08 May 2018 11:36:49 CEST

Award-Winning UK Law Firm Anthony Collins Solicitors Chooses iManage Cloud

iManage, the company dedicated to transforming how professionals work, today announced that Anthony Collins Solicitors—a Birmingham, UK-based specialist law firm with a purpose to improve lives, communities and society—chooses iManage Cloud for its Work Product Management. 
Tue, 08 May 2018 09:37:21 CEST

NetDocuments Advances Interface Usability with 18.1 Global Service Release

NetDocuments, the leading cloud-based document and email management (DMS) provider for law firms and corporate legal departments, today unveiled release 18.1 delivering continued UI/UX enhancements across the global document and email management service.
Wed, 02 May 2018 09:22:16 CEST

iManage Enhances Security Policy Manager and Threat Manager with New Threat Detection and Information Governance Capabilities

iManage, the company dedicated to transforming how professionals work, today announced significant enhancements to its two core security and information governance products, iManage Threat Manager and iManage Security Policy Manager.
Tue, 01 May 2018 13:16:32 CEST

iManage Sees Wave of Momentum Among Legal Departments

iManage, the company dedicated to transforming how professionals work, today announced that legal departments, already the company’s fastest growing market, grew 25 percent faster in 2017 than just the previous 12 months.
Mon, 23 Apr 2018 14:56:07 CEST

Top Ten Norwegian Law Firm Kluge Chooses iManage Work 10 for Document and Email Management

iManage, the company dedicated to transforming how professionals work, today announced that Kluge Advokatfirma—a full service, independent Norwegian law firm covering all major fields of business law—has selected iManage Work 10 for its document and email management.
Thu, 12 Apr 2018 07:14:25 CEST

Texas Law Firm Rosenthal Pauerstein Sandoloski Agather Works Smarter with iManage Work 10

iManage, the company dedicated to transforming how professionals work, today announced that Rosenthal Pauerstein Sandoloski Agather LLP (RPSA) — a leading business law firm based in San Antonio, Texas — has deployed iManage Work 10 for document and email management to enhance attorney productivity and enable them to find essential work product more quickly than ever.
Tue, 20 Mar 2018 16:06:24 CET

Award-Winning Chinese Law Firm Fangda Partners Moves to iManage Work 10 for Document and Email Management

User adoption rate skyrockets after firm embraces iManage Work 10’s modern professional experience iManage, the company dedicated to transforming how professionals work, today announced that Fangda Partners, a leading Chinese law firm, has moved to iManage Work 10, the newest version of iManage’s industry-leading work product management system.
Wed, 14 Mar 2018 05:51:28 CET