iECM dedicated to customer success and delivering outstanding results and business value. Our support services are designed to help you get the most from your iECM investment and are specifically tailored to meet your business needs.

iECM Enterprise Support

Our core offering, iECM Enterprise Support allows you to leverage the innovation of our cloud service and includes all upgrades and maintenance required to keep your platform running at an optimal level.

We ensure that our solutions are ready for enterprise environments with the highest stability demands and provide a customer support portal where you can quickly access an iECM expert who understands your business environment.

Premier Services

Our new “white glove” Premier Services program takes enterprise content management support to the next level with two unique packages that provide instant expertise and support, faster response times, and the absolute highest level of customer service. These include:

  • The iECM Service Engineer Program, which provides you with a service engineer dedicated to the planning, deployment and day-to-day maintenance of your iECM solution. This engineer works 40 hours a week for you, either physically onsite at your office or remotely from ours.
  • The iECM Technical Account Management Program, which provides you with a highly skilled, proactive technical account manager who acts as a single point of contact into iECM global support organization and as an advocate on your behalf, ensuring that support issues and technical requests are addressed quickly.

Consulting

Our experts come to you, working within your environment. We’ll help you integrate your platform, establish best practices and diagnose problems so they can be effectively solved in support.

Training

At iECM, no matter what your role in an organization, we have a learning pathway for you. Our iECM training curriculum is structured around you and how you use iECM.

Courses are delivered in a variety of mediums – from self-paced e-learning to full onsite instructor-led classes – and are specifically designed to help you maximize your iECM investment. Each pathway provides a hand-selected course schedule that we guarantee will quickly put you on the road to success.

Tiger Eye Selected by Mills & Reeve As iManage Partner for iManage Cloud Move and Beyond

Tiger Eye are delighted to announce that they have been selected as iManage Partner for Mills & Reeve, managing the leading UK law firm’s iManage Cloud migration project and supporting the system once live. 
Wed, 26 Oct 2022 13:09:42 CEST

Global Integrated Legal Firm, DWF, Selects iManage Cloud as its Document and Email Management Platform

iManage, the company dedicated to Making Knowledge WorkTM, today announced that DWF – a UK headquartered, leading global provider of integrated legal and business services – has selected iManage Cloud as its secure platform for intelligent document and email management and collaboration.
Tue, 25 Oct 2022 08:08:19 CEST

Powerful Integrations and Open APIs Deepen NetDocuments Customer Success

Today, NetDocuments announced that existing customers are accessing over 500 integrated applications within the platform every week, a significant year-over-year increase and a testament to the extensive integration capabilities enabled by the world’s #1 trusted cloud-native document and content management platform’s open application programming interface (API).
Fri, 14 Oct 2022 12:27:55 CEST

Tiger Eye selected by UK Top Law Firm Simmons & Simmons as iManage Partner

Tiger Eye has announced that it has been selected as iManage Partner by international law firm Simmons & Simmons. The announcement follows the completion of another successful DMS project for the leading firm, with the trusted iManage Partner upgrading Simmons’s iManage system to iManage Work 10.3.
Wed, 05 Oct 2022 12:01:38 CEST

International Law Firm, Herbert Smith Freehills, Selects iManage Cloud for Document and Email Management

iManage, the company dedicated to Making Knowledge WorkTM, today announced that leading international law firm, Herbert Smith Freehills, has selected the iManage Cloud as its platform of choice for document and email management.
Thu, 15 Sep 2022 08:18:32 CEST

CTS Acquires Tiger Eye and Declares Vision to Become the ‘Digital Transformation Partner for Law’

CTS, the UK’s cloud and managed IT partner shaped for law, is pleased to announce the acquisition of leading iManage Partner, Tiger Eye. This exciting development furthers CTS’ vision of becoming the digital transformation partner for law firms, expanding its product portfolio to offer integrated application and platform support within a high-quality service model aimed at delivering a new level of fee earner productivity.
Tue, 13 Sep 2022 07:17:33 CEST

Tiger Eye Release Latest ‘KM Conversations’ Interview Focusing On KM, Efficiency and Productivity with Jenni Tellyn

Tiger Eye have released the latest video in their ongoing KM Conversations series, featuring an interview with Knowledge Management Consultant, writer and speaker, Jenni Tellyn. 
Tue, 06 Sep 2022 10:48:53 CEST

Tiger Eye Hires iManage Senior Technical Consultant To Strengthen Cloud Services Capabilities

Leading iManage Partner Tiger Eye has appointed Nairn McCrudden, ex-iManage Senior Technical Consultant, to boost the firm’s Cloud services capabilities. As Tiger Eye’s newly-appointed Cloud Services Consultant, McCrudden will play an active role in guiding clients with Cloud migrations, acting as a point of contact both internally and externally for Cloud migration support.
Mon, 05 Sep 2022 10:35:59 CEST

DLA Piper Moving to iManage Cloud in the United States and Mexico

iManage, the company dedicated to Making Knowledge WorkTM, today announced that global law firm, DLA Piper, has selected iManage Cloud as the firm’s knowledge work platform of choice for its 28 North American offices in the US and Mexico.
Wed, 24 Aug 2022 11:23:48 CEST

Unprecedented adoption of iManage Cloud

Driven by customer need for security, collaboration and modern user experience across industry verticals and organisational size iManage, the company dedicated to Making Knowledge Work™, today announced that the iManage Cloud customer base grew by 62.5 percent in the first half of 2022, compared to the corresponding period in 2021. This number encompasses both new business as well as existing customer transitions.
Mon, 22 Aug 2022 11:32:10 CEST