iECM dedicated to customer success and delivering outstanding results and business value. Our support services are designed to help you get the most from your iECM investment and are specifically tailored to meet your business needs.

iECM Enterprise Support

Our core offering, iECM Enterprise Support allows you to leverage the innovation of our cloud service and includes all upgrades and maintenance required to keep your platform running at an optimal level.

We ensure that our solutions are ready for enterprise environments with the highest stability demands and provide a customer support portal where you can quickly access an iECM expert who understands your business environment.

Premier Services

Our new “white glove” Premier Services program takes enterprise content management support to the next level with two unique packages that provide instant expertise and support, faster response times, and the absolute highest level of customer service. These include:

  • The iECM Service Engineer Program, which provides you with a service engineer dedicated to the planning, deployment and day-to-day maintenance of your iECM solution. This engineer works 40 hours a week for you, either physically onsite at your office or remotely from ours.
  • The iECM Technical Account Management Program, which provides you with a highly skilled, proactive technical account manager who acts as a single point of contact into iECM global support organization and as an advocate on your behalf, ensuring that support issues and technical requests are addressed quickly.

Consulting

Our experts come to you, working within your environment. We’ll help you integrate your platform, establish best practices and diagnose problems so they can be effectively solved in support.

Training

At iECM, no matter what your role in an organization, we have a learning pathway for you. Our iECM training curriculum is structured around you and how you use iECM.

Courses are delivered in a variety of mediums – from self-paced e-learning to full onsite instructor-led classes – and are specifically designed to help you maximize your iECM investment. Each pathway provides a hand-selected course schedule that we guarantee will quickly put you on the road to success.

Specialist law firm Omnia Strategy chooses Tikit to implement NetDocuments

Omnia Strategy LLP, an international specialist law firm providing world-class solutions to cross-border disputes, has chosen Tikit, a global provider of technology solutions to legal and professional services firms, to implement NetDocuments as its Cloud-based document and email management platform.
Thu, 22 Oct 2020 10:30:45 CEST

Ascertus Takes German Law Firm, Lawentus, Live on iManage Cloud

Hamburg, Germany-based boutique corporate law and commercial law firm, Lawentus, has gone live with iManage Cloud for document and email management, within three months of starting the project.
Mon, 19 Oct 2020 08:01:04 CEST

CLARIUS.LEGAL choose Tikit to implement NetDocuments firm-wide

CLARIUS.LEGAL, a new generation German law firm that combines Legal Outsourcing services with Legal Tech solutions, has chosen Tikit – a global provider of technology solutions to the legal market, to enhance its client experience through the implementation of NetDocuments throughout the firm.
Thu, 15 Oct 2020 16:07:57 CEST

NetDocuments launch Analytics at Elevate 2020 Conference

NetDocuments, the leading secure multi-tenant cloud-based content services and productivity platform for law firms, corporate legal teams, and business organizations, today introduced Analytics, a core technology in their LEARN solution that delivers cloud platform insights to better analyze and understand user behavior, user activity, and enhance user adoption.
Wed, 07 Oct 2020 13:23:18 CEST

First Law Firm in Finland to Deploy Cloud Environment for Work Product Management Goes Live on iManage Cloud

iManage today announced that Borenius Attorneys Ltd. – a leading independent Finnish law firm – has deployed to iManage Cloud to become the first law firm in Finland to move to the cloud for its work product management needs.
Wed, 07 Oct 2020 07:54:05 CEST

Specialized Estate Planning Law Firm Sub Rosa Chooses iManage Cloud

iManage, the company dedicated to transforming how professionals work, today announced that Sub Rosa Law – a boutique law firm based in Miami, Florida that provides an international client base with specialized estate planning services – has selected iManage Cloud and iManage Work 10 as the ideal choice for its work product management needs.
Mon, 21 Sep 2020 13:40:29 CEST

NetDocuments Offers Integrated E-Signing with Scrive

Scrive is pleased to announce a new integration of its eSign service into the NetDocuments cloud-based document and email management platform. 
Thu, 17 Sep 2020 08:33:55 CEST

SH&P selects NetDocuments to support its modernisation strategy

NetDocuments, the leading secure cloud-based content services platform for law firms, corporate legal teams and compliance departments, today announced that European patent and trade mark attorneys Stevens Hewlett & Perkins (SH&P) has selected NetDocuments as its new Document Management System.
Thu, 03 Sep 2020 11:34:53 CEST

“Work Inspired” Message Drives Success and New Solutions at NetDocuments

NetDocuments, the leading secure multi-tenant cloud-based content services and productivity platform for law firms, corporate legal teams, and compliance departments, today introduced a series of new solutions - ORGANIZE, PROTECT, PLAN, DELIVER, LEARN - designed to enable customers to ‘Work Inspired.’
Mon, 24 Aug 2020 07:46:49 CEST

Texas Law Firm Harris, Finley & Bogle goes live with iManage Cloud

iManage, the company dedicated to transforming how professionals work, today announced that Harris, Finley & Bogle – a Fort Worth, Texas headquartered law firm with national reach and more than four decades of experience – has successfully gone live on iManage Work 10 and iManage Security Policy Manager in the iManage Cloud.
Thu, 20 Aug 2020 17:56:09 CEST