iECM dedicated to customer success and delivering outstanding results and business value. Our support services are designed to help you get the most from your iECM investment and are specifically tailored to meet your business needs.

iECM Enterprise Support

Our core offering, iECM Enterprise Support allows you to leverage the innovation of our cloud service and includes all upgrades and maintenance required to keep your platform running at an optimal level.

We ensure that our solutions are ready for enterprise environments with the highest stability demands and provide a customer support portal where you can quickly access an iECM expert who understands your business environment.

Premier Services

Our new “white glove” Premier Services program takes enterprise content management support to the next level with two unique packages that provide instant expertise and support, faster response times, and the absolute highest level of customer service. These include:

  • The iECM Service Engineer Program, which provides you with a service engineer dedicated to the planning, deployment and day-to-day maintenance of your iECM solution. This engineer works 40 hours a week for you, either physically onsite at your office or remotely from ours.
  • The iECM Technical Account Management Program, which provides you with a highly skilled, proactive technical account manager who acts as a single point of contact into iECM global support organization and as an advocate on your behalf, ensuring that support issues and technical requests are addressed quickly.

Consulting

Our experts come to you, working within your environment. We’ll help you integrate your platform, establish best practices and diagnose problems so they can be effectively solved in support.

Training

At iECM, no matter what your role in an organization, we have a learning pathway for you. Our iECM training curriculum is structured around you and how you use iECM.

Courses are delivered in a variety of mediums – from self-paced e-learning to full onsite instructor-led classes – and are specifically designed to help you maximize your iECM investment. Each pathway provides a hand-selected course schedule that we guarantee will quickly put you on the road to success.

NetDocuments Kicks-Off ndElevate EMEA User Conference in London

NetDocuments, the leading secure cloud-based content services platform for law firms and corporate legal and compliance departments, today announced the session and content lineup for its ndElevate EMEA full day user event taking place this Wednesday on 12 September, at The Law Society.
Tue, 11 Sep 2018 06:46:21 CEST

Bude Nathan Iwanier LLP Selects Ascertus Limited to Deploy iManage Work

London-based Bude Nathan Iwanier LLP, a legal services provider to the commercial property sector, has chosen Ascertus Limited to implement email and document management solution, iManage Work.
Mon, 10 Sep 2018 07:59:16 CEST

Bricker & Eckler Manages Global Security Policies with iManage

Bricker & Eckler LLP, a leading Midwest law firm with offices throughout Ohio and clients across the United States, is strengthening its existing iManage Work implementation in the iManage Cloud by adding two iManage applications – iManage Security Policy Manager and iManage Threat Manager – to manage the firm’s global security policies and seamlessly protect critical client information.
Tue, 21 Aug 2018 14:47:35 CEST

McCormick Barstow Meets Changing Document and Email Management Needs with iManage Cloud

iManage, the company dedicated to transforming how professionals work, today announced that McCormick Barstow LLP – a top ranked law firm with five offices nationwide and a long-established presence in California’s Central Valley – has selected iManage Cloud to meet its current and future needs for Work Product Management.
Mon, 20 Aug 2018 13:42:55 CEST

Worldox Announces Its Latest Release – Worldox GX4 Update 14 - at ILTACON 2018

World Software Corporation®, the makers of Worldox®, the award-winning document and email management solution, announces Worldox GX4 Update 14 at ILTACON 2018. 
Sun, 19 Aug 2018 12:06:53 CEST

iManage Cloud Customers More than Double Over Past Year

iManage, the company dedicated to transforming how professionals work, today announced that the number of organizations using iManage Cloud has increased by more than 100 percent for the second year in a row.
Fri, 17 Aug 2018 13:48:11 CEST

iManage Drive Enables Broader Adoption of iManage Work

iManage, the company dedicated to transforming how professionals work, today announced iManage Drive, a new add-in module for iManage Work that enables professionals to manage documents inside iManage Work as easily as if it’s a hard drive.
Tue, 14 Aug 2018 15:41:13 CEST

NetDocuments Accelerates Cloud Growth, Cloud Adoption within Legal Market

NetDocuments, the leading secure cloud-based content services platform for law firms and corporate legal and compliance departments, today released statistics highlighting the company’s customer growth and continued rapid global market adoption.
Tue, 14 Aug 2018 14:50:12 CEST

iManage Introduces iManage Work 10.2 for Document and Email Management

iManage, the company dedicated to transforming how professionals work, today introduced iManage Work 10.2, the latest version of its market leading document and email management application.
Tue, 14 Aug 2018 13:52:51 CEST

NetDocuments Global Platform Advances Data Protection, Security and Compliance Standards

NetDocuments announced today that it has completed third-party  certifications and attestations for ISO 27017 and GDPR respectively, and has implemented additional controls for its annual Type 2 SOC 2 audit. 
Fri, 10 Aug 2018 12:02:29 CEST