iECM dedicated to customer success and delivering outstanding results and business value. Our support services are designed to help you get the most from your iECM investment and are specifically tailored to meet your business needs.

iECM Enterprise Support

Our core offering, iECM Enterprise Support allows you to leverage the innovation of our cloud service and includes all upgrades and maintenance required to keep your platform running at an optimal level.

We ensure that our solutions are ready for enterprise environments with the highest stability demands and provide a customer support portal where you can quickly access an iECM expert who understands your business environment.

Premier Services

Our new “white glove” Premier Services program takes enterprise content management support to the next level with two unique packages that provide instant expertise and support, faster response times, and the absolute highest level of customer service. These include:

  • The iECM Service Engineer Program, which provides you with a service engineer dedicated to the planning, deployment and day-to-day maintenance of your iECM solution. This engineer works 40 hours a week for you, either physically onsite at your office or remotely from ours.
  • The iECM Technical Account Management Program, which provides you with a highly skilled, proactive technical account manager who acts as a single point of contact into iECM global support organization and as an advocate on your behalf, ensuring that support issues and technical requests are addressed quickly.

Consulting

Our experts come to you, working within your environment. We’ll help you integrate your platform, establish best practices and diagnose problems so they can be effectively solved in support.

Training

At iECM, no matter what your role in an organization, we have a learning pathway for you. Our iECM training curriculum is structured around you and how you use iECM.

Courses are delivered in a variety of mediums – from self-paced e-learning to full onsite instructor-led classes – and are specifically designed to help you maximize your iECM investment. Each pathway provides a hand-selected course schedule that we guarantee will quickly put you on the road to success.

iManage Releases Records Manager 10.1 Delivering Advanced Dashboard Capabilities

iManage, the company dedicated to transforming how professionals work, announces the immediate availability of iManage Records Manager (IRM) 10.1, the newest version of its industry-leading Information Governance and Records Management product.
Wed, 06 May 2020 09:24:36 CEST

Culhane Meadows law firm in full production with Epona DMS Solutions – Matter Center, DMSforLegal and Office 365

Culhane Meadows law firm, ranked by U.S. News as one of the Best Law Firms in Technology Law in America and recently a focus story on firms that have been able to remain in full service to their clients during the Covid pandemic, is pleased to announce they have been utilizing Epona solutions of the Epona Matter Center and DMSforLegal to make their recent investment into Microsoft’s platform-as-a-service with Microsoft 365 Business a seamless document and email management solution.  
Tue, 05 May 2020 16:53:55 CEST

King & Wood Mallesons Embraces iManage Cloud in Europe, Middle East, US

iManage, the company dedicated to transforming how professionals work, today announced that King & Wood Mallesons – a leading international law firm with over 2,400 lawyers in 28 locations around the world – is leveraging its move to the iManage Cloud in its Europe, Middle East, and United States offices as part of the firm’s commitment to innovation.
Tue, 05 May 2020 08:32:41 CEST

Commercial Real Estate Law Specialist, Maples Teesdale, Selects Ascertus for iManage Cloud Implementation

Maples Teesdale, the UK’s leading commercial real estate specialist, property legal services provider, has chosen Ascertus Limited to help the firm implement document and email management system, iManage Cloud.
Tue, 05 May 2020 07:03:52 CEST

NetDocuments Adds New CFO, CMO and VP

NetDocuments, the leading secure multi-tenant cloud-based content services and productivity platform for law firms, corporate legal teams, and compliance departments, today announced the addition of Hugo Doetsch as its Chief Financial Officer (CFO).
Tue, 28 Apr 2020 18:50:51 CEST

Tikit announces Council of Europe go live with NetDocuments in time for remote working

Tikit, a global provider of technology solutions for the legal and professional services sectors, today announced the successful implementation and roll out of NetDocuments for the Directorate of Information Technology of Council of Europe.
Tue, 24 Mar 2020 11:44:52 CET

Danish Law Firm Plesner Appoints Ascertus for DMS Upgrade and Ongoing Support

Copenhagen-based, leading Danish business law firm, Plesner, has appointed Ascertus Limited as its implementation partner, to help the organisation upgrade its iManage Work document and email management system to the latest version, for its 400 users of the solution.
Mon, 02 Mar 2020 09:13:25 CET

NetDocuments Delivers Secure and Collaborative Cloud Platform for Small-Medium Firms

NetDocuments, the leading secure cloud-based content services platform for law firms, corporate legal teams, and compliance departments, today announced unprecedented growth in 2019 among law firms ranging from one to 75 lawyers.
Tue, 11 Feb 2020 13:40:09 CET

iManage Reports Double-Digit Growth Across All Customer Segments

iManage, the company dedicated to transforming how professionals work, today announced that the company’s investment in its Cloud, Platform and Customer Success Program has resulted in double-digit customer growth across multiple segments.
Tue, 04 Feb 2020 13:49:21 CET

NetDocuments Introduces Cloud Enhancements to Kick-off New Year

NetDocuments, the leading secure cloud-based content services platform for law firms, corporate legal teams, and compliance departments, today announced several new platform enhancements to further accelerate performance, productivity and efficiency. These new features will be available in February.
Tue, 04 Feb 2020 13:23:35 CET