iECM dedicated to customer success and delivering outstanding results and business value. Our support services are designed to help you get the most from your iECM investment and are specifically tailored to meet your business needs.

iECM Enterprise Support

Our core offering, iECM Enterprise Support allows you to leverage the innovation of our cloud service and includes all upgrades and maintenance required to keep your platform running at an optimal level.

We ensure that our solutions are ready for enterprise environments with the highest stability demands and provide a customer support portal where you can quickly access an iECM expert who understands your business environment.

Premier Services

Our new “white glove” Premier Services program takes enterprise content management support to the next level with two unique packages that provide instant expertise and support, faster response times, and the absolute highest level of customer service. These include:

  • The iECM Service Engineer Program, which provides you with a service engineer dedicated to the planning, deployment and day-to-day maintenance of your iECM solution. This engineer works 40 hours a week for you, either physically onsite at your office or remotely from ours.
  • The iECM Technical Account Management Program, which provides you with a highly skilled, proactive technical account manager who acts as a single point of contact into iECM global support organization and as an advocate on your behalf, ensuring that support issues and technical requests are addressed quickly.

Consulting

Our experts come to you, working within your environment. We’ll help you integrate your platform, establish best practices and diagnose problems so they can be effectively solved in support.

Training

At iECM, no matter what your role in an organization, we have a learning pathway for you. Our iECM training curriculum is structured around you and how you use iECM.

Courses are delivered in a variety of mediums – from self-paced e-learning to full onsite instructor-led classes – and are specifically designed to help you maximize your iECM investment. Each pathway provides a hand-selected course schedule that we guarantee will quickly put you on the road to success.

Ascertus Accomplishes Significant Business Growth in 2019 and Strengthened Presence in Mainland Europe

In 2019, Ascertus Limited has achieved significant all round business growth including revenue, headcount, new partnerships and expansion into Europe, the company announced today.
Tue, 14 Jan 2020 08:08:47 CET

VerQu Releases Its Hive Platform Exclusively for NetDocuments Customers

VerQu, a privately held software solutions and services provider and NetDocuments ISV Technology Partner, announced the release of its exclusive Hive platform (Hive) for the NetDocuments native cloud solution.
Wed, 08 Jan 2020 14:02:08 CET

Deutsche Bank Selects NetDocuments for Cloud Security and Scalability

NetDocuments, the leading secure cloud-based content services platform for law firms, corporate legal teams and compliance departments, announced that Deutsche Bank, Germany’s leading bank with strong European roots and a significant presence globally, especially in the Americas and Asia Pacific, has chosen NetDocuments as its new global Document Management System.
Wed, 18 Dec 2019 13:14:49 CET

Tikit announces twelve NetDocuments wins in recent months

Tikit, a global provider of technology to law firms, today announced they have won twelve NetDocuments sites over recent months across Europe. The cloud-based document management platform has been adopted by clients such as The Council of Europe, Raue, Saffery Champness, Walker Morris, Mewburn Ellis, Howes Percival and Kennedy van der Laan, to name a few.
Wed, 04 Dec 2019 09:34:15 CET

Kane Kessler Accelerates Cloud Strategy with NetDocuments

NetDocuments, the leading secure cloud-based content services platform for law firms, corporate legal teams and compliance departments, announced that Kane Kessler, a New York City law firm, has selected and implemented NetDocuments as its document and email management platform.
Wed, 20 Nov 2019 14:27:46 CET

Zylpha Unveils High-Performance Pay As You Bundle Option For iManage

The UK’s leading legal systems innovator, Zylpha, has announced an integration of its widely acclaimed legal document bundling software for the popular iManage 9 platform.
Tue, 19 Nov 2019 10:28:04 CET

Thirsk Winton LLP Takes to the iManage Cloud with Ascertus Limited

Thirsk Winton LLP, a modern, North-East London law firm offering business and private client services, has upgraded and migrated its privately hosted iManage Work email and document management solution to the iManage Cloud with the help of Ascertus Limited.
Thu, 07 Nov 2019 08:42:27 CET

Performance, Seamless Integration and Local Language Support Draw Brazilian Firm Licks Attorneys to iManage Cloud

iManage, the company dedicated to transforming how professionals work, today announced that Licks Attorneys – one of Brazil’s most respected litigation firms – has implemented iManage Cloud for its Work Product Management platform.
Wed, 06 Nov 2019 17:47:02 CET

Mullins Selects Phoenix to Migrate to iManage Cloud and Work 10

Phoenix Business Solutions, a Morae Global Corporation company and a leading global, strategic advisor in information and document management, announces today that it has been selected by Australian commercial law firm Mullins to upgrade its document management system (DMS) to the latest iManage Work 10 and migrate to the iManage Cloud.
Mon, 04 Nov 2019 19:15:37 CET

Enhanced Security and Mobility Draw Lander & Rogers to iManage Cloud

iManage, the company dedicated to transforming how professionals work, today announced that Lander & Rogers – a leading, contemporary Australian law firm, with nearly 500 professionals across three offices in Melbourne, Sydney and Brisbane – is moving to iManage Cloud, bringing new levels of security and mobility to the organization.
Thu, 24 Oct 2019 09:14:30 CEST