iECM dedicated to customer success and delivering outstanding results and business value. Our support services are designed to help you get the most from your iECM investment and are specifically tailored to meet your business needs.

iECM Enterprise Support

Our core offering, iECM Enterprise Support allows you to leverage the innovation of our cloud service and includes all upgrades and maintenance required to keep your platform running at an optimal level.

We ensure that our solutions are ready for enterprise environments with the highest stability demands and provide a customer support portal where you can quickly access an iECM expert who understands your business environment.

Premier Services

Our new “white glove” Premier Services program takes enterprise content management support to the next level with two unique packages that provide instant expertise and support, faster response times, and the absolute highest level of customer service. These include:

  • The iECM Service Engineer Program, which provides you with a service engineer dedicated to the planning, deployment and day-to-day maintenance of your iECM solution. This engineer works 40 hours a week for you, either physically onsite at your office or remotely from ours.
  • The iECM Technical Account Management Program, which provides you with a highly skilled, proactive technical account manager who acts as a single point of contact into iECM global support organization and as an advocate on your behalf, ensuring that support issues and technical requests are addressed quickly.

Consulting

Our experts come to you, working within your environment. We’ll help you integrate your platform, establish best practices and diagnose problems so they can be effectively solved in support.

Training

At iECM, no matter what your role in an organization, we have a learning pathway for you. Our iECM training curriculum is structured around you and how you use iECM.

Courses are delivered in a variety of mediums – from self-paced e-learning to full onsite instructor-led classes – and are specifically designed to help you maximize your iECM investment. Each pathway provides a hand-selected course schedule that we guarantee will quickly put you on the road to success.

Tiger Eye Share New Guide: Making the Most of iManage in 2024

Tiger Eye, a leading full-service iManage Partner, has released a new guide for the legal sector, featuring actionable insights for iManage users to help them to ‘make the most of iManage’.
Wed, 14 Feb 2024 10:43:14 CET

Main Capital takes a strategic step in the LegalTech market with a majority stake in Epona

Main Capital Partners has acquired a majority stake in Epona, a leading provider of DMS and CRM software for the LegalTech market. Epona’s solutions enable law firms and corporate legal departments to increase the efficiency of their document related processes and to ensure compliance.
Thu, 21 Dec 2023 17:22:01 CET

Law firms in Asia-Pacific boost productivity and efficiency with NetDocuments

NetDocuments, the #1 trusted cloud platform where legal professionals do their best work, has highlighted continued customer and partner momentum in the Asia Pacific region over the last 12 months. NetDocuments now has more than 440 customers in Asia-Pacific, including two of New Zealand’s ‘Big Four’ and one of Japan’s ‘Big Four’ law firms. 
Mon, 11 Dec 2023 20:04:50 CET

Skadden Selects NetDocuments Global Cloud Document Management Platform as Part of Commitment to Excellence in Client Services

NetDocuments, the world’s #1 trusted cloud platform where legal professionals do their best work, today announced that Skadden, Arps, Slate, Meagher & Flom LLP, one of the world’s preeminent law firms, has selected NetDocuments to support its 1,700 lawyers in 21 offices across 50-plus disciplines, as part of the global firm’s commitment to excellence in legal and client services.
Tue, 05 Dec 2023 10:45:24 CET

IBB Law selects Intapp Documents for matter-centric document management

Intapp, a leading provider of cloud software for the global professional and financial services industry, today announced that IBB Law LLP has selected Intapp Documents to transform Microsoft SharePoint into a purpose-built document management system.
Thu, 30 Nov 2023 16:08:26 CET

RBRO Solutions co-founder Howard Russell announces stepping away

RBRO Solutions, a Premier iManage Partner and leading provider of innovative iManage and DMS technology solutions, announces significant changes in its leadership structure. Howard Russell, Co-founder and long-time CEO, is stepping away from his role at the company, transitioning into an independent strategic consultant position, where he will partner with RBRO to support key client opportunities and provide advisory services.
Thu, 23 Nov 2023 12:12:26 CET

Element Technologies Introduces Element Express Data Migration Tool

Element Technologies (Element), a premier technology services and IT company with a strong focus on law firms and corporate legal teams, recently introduced Element Express, a new data migration and implementation tool, uniquely developed to help law firms and other organizations cost-effectively transition their Worldox document management system (DMS) to the cloud-based NetDocuments platform.
Wed, 08 Nov 2023 12:03:44 CET

Exciting career opportunities at iManage partner Tiger Eye

Are you ready to take your career to new heights? Tiger Eye (part of the CTS Group), an award-winning iManage Partner, currently has two compelling job openings within their dynamic team. They are on the lookout for passionate and talented individuals who are eager to contribute to their innovative work environment.
Mon, 06 Nov 2023 21:25:20 CET

eSentio Technologies is honored by NetDocuments as its Strategic Law Partner of the Year for the third year running

NetDocuments, the world’s #1 trusted cloud platform where legal professionals do their best work, today announced the winners of the 2023 Inspire Partner Awards as part of its annual Inspire 2023 conference. eSentio Technologies was selected as the Strategic Law Partner of the Year for its ability to deliver extraordinary value to NetDocument's largest law firm clients through its multidisciplinary approach that combines elements of Information Governance, Change Management, and unparalleled practical experience in large law to ensure that implementations are framed correctly and delivered to achieve exceptional user adoption.
Thu, 02 Nov 2023 19:56:31 CET

NetDocuments PatternBuilder MAX Globally Available

NetDocuments, the world’s #1 trusted cloud platform where legal professionals do their best work, announced at its annual user conference, Inspire, the general availability of PatternBuilder MAX, which includes nine “out-of-the-box” apps that incorporate generative AI to address the most common legal use cases.
Tue, 24 Oct 2023 15:15:10 CEST