iECM dedicated to customer success and delivering outstanding results and business value. Our support services are designed to help you get the most from your iECM investment and are specifically tailored to meet your business needs.

iECM Enterprise Support

Our core offering, iECM Enterprise Support allows you to leverage the innovation of our cloud service and includes all upgrades and maintenance required to keep your platform running at an optimal level.

We ensure that our solutions are ready for enterprise environments with the highest stability demands and provide a customer support portal where you can quickly access an iECM expert who understands your business environment.

Premier Services

Our new “white glove” Premier Services program takes enterprise content management support to the next level with two unique packages that provide instant expertise and support, faster response times, and the absolute highest level of customer service. These include:

  • The iECM Service Engineer Program, which provides you with a service engineer dedicated to the planning, deployment and day-to-day maintenance of your iECM solution. This engineer works 40 hours a week for you, either physically onsite at your office or remotely from ours.
  • The iECM Technical Account Management Program, which provides you with a highly skilled, proactive technical account manager who acts as a single point of contact into iECM global support organization and as an advocate on your behalf, ensuring that support issues and technical requests are addressed quickly.

Consulting

Our experts come to you, working within your environment. We’ll help you integrate your platform, establish best practices and diagnose problems so they can be effectively solved in support.

Training

At iECM, no matter what your role in an organization, we have a learning pathway for you. Our iECM training curriculum is structured around you and how you use iECM.

Courses are delivered in a variety of mediums – from self-paced e-learning to full onsite instructor-led classes – and are specifically designed to help you maximize your iECM investment. Each pathway provides a hand-selected course schedule that we guarantee will quickly put you on the road to success.

Top 200 UK Law Firm Stone King Selects iManage for its Document and Email Management

iManage, the company dedicated to transforming how professionals work, today announced that Stone King – a full practice law firm specializing in the education and charity sectors and one of the UK’s top 200 law firms – has selected iManage for its document and email management system to deliver the industry’s leading Work Product Management capabilities to its professionals, all in the iManage Cloud.
Tue, 05 Dec 2017 14:05:57 CET

iManage Named Technology Supplier of the Year at the British Legal Awards 2017

iManage, the company dedicated to transforming how professionals work, announced it was named Technology Supplier of the Year at the British Legal Awards ceremony this evening in London. This award honors the contribution suppliers make to improving the delivery of legal services.
Fri, 01 Dec 2017 08:05:50 CET

RBRO Solutions releases Link2DMS 6.0 featuring iManage Professional integration

RBRO Solutions Inc., a leading global business solutions provider, announced the highly anticipated release of the new Link2DMS 6.0, as part of its ongoing commitment to provide market-leading solutions and integration tools to enable organizations to realize the  full potential of the iManage Work document management system (DMS).
Wed, 29 Nov 2017 17:31:41 CET

Clearlake Capital-Backed NetDocuments Completes Acquisition of Award-Winning Collaboration Solution ThreadKM

NetDocuments, the leading secure cloud-based document management, email management and collaboration software platform for law firms and corporate legal and compliance departments, backed by Clearlake Capital Group, L.P., today announced that it has acquired ThreadKM, a leading provider of collaboration technology. Financial terms were not disclosed.
Wed, 29 Nov 2017 13:40:55 CET

Leading Canadian Law Firm Stikeman Elliott Lays Foundation for the Future with iManage Work Product Management

Firm selects iManage as best choice for its document and email management needs  iManage, the company dedicated to transforming how professionals work, today announced that Stikeman Elliott LLP — one of Canada’s leading business law firms — has selected iManage as its firm-wide Work Product Management platform.
Tue, 14 Nov 2017 13:54:44 CET

RadcliffesLeBrasseur Awards iManage Work Support Contract to Ascertus

Ascertus Limited, a provider of document and information lifecycle management solutions to law firms and corporate legal departments, has won the contract to provide iManage Work Product Management system support services for RadcliffesLeBrasseur.
Mon, 13 Nov 2017 08:04:46 CET

iManage Cloud Delivers Simplicity and Security for Boutique Family Law Firm Honsa Rodd Landry

iManage, the company dedicated to transforming how professionals work, today announced that Honsa Rodd Landry, P.A.—a boutique Minneapolis-based law firm focused exclusively on family law—has selected iManage Cloud for their Work Product Management platform.
Thu, 19 Oct 2017 13:04:41 CEST

Global/Am Law 100 Firm Sheppard Mullin Selects NetDocuments’ Leading Cloud Platform

NetDocuments, the leading cloud-based document and email management (DMS) platform for law firms and corporate legal departments, announced today that Sheppard Mullin, a Global and Am Law 100 firm, has selected NetDocuments as a critical component of the firm’s ‘strategic cloud initiative’ to enhance security, usability, and adoption across its 15 international offices and 1,500 legal professionals. 
Mon, 09 Oct 2017 11:56:14 CEST

Three Minnesota-Based Firms Select NetDocuments Cloud Platform

NetDocuments, the leading cloud-based document and email management (DMS) platform for law firms and corporate legal departments, announced today that McCollum Crowley, Bassford Remele, and Zimmerman Reed selected NetDocuments for improved security, efficiency, and usability across their offices and legal professionals.
Tue, 03 Oct 2017 17:31:23 CEST

Construction and Real Estate law specialist Silver Shemmings Ash goes live with NetDocuments

City-based law firm, Silver Shemmings Ash (www.silverllp.com), is one of the latest firms to go live with the cloud-based document and email management system, NetDocuments.  
Tue, 26 Sep 2017 09:25:45 CEST