iECM dedicated to customer success and delivering outstanding results and business value. Our support services are designed to help you get the most from your iECM investment and are specifically tailored to meet your business needs.

iECM Enterprise Support

Our core offering, iECM Enterprise Support allows you to leverage the innovation of our cloud service and includes all upgrades and maintenance required to keep your platform running at an optimal level.

We ensure that our solutions are ready for enterprise environments with the highest stability demands and provide a customer support portal where you can quickly access an iECM expert who understands your business environment.

Premier Services

Our new “white glove” Premier Services program takes enterprise content management support to the next level with two unique packages that provide instant expertise and support, faster response times, and the absolute highest level of customer service. These include:

  • The iECM Service Engineer Program, which provides you with a service engineer dedicated to the planning, deployment and day-to-day maintenance of your iECM solution. This engineer works 40 hours a week for you, either physically onsite at your office or remotely from ours.
  • The iECM Technical Account Management Program, which provides you with a highly skilled, proactive technical account manager who acts as a single point of contact into iECM global support organization and as an advocate on your behalf, ensuring that support issues and technical requests are addressed quickly.

Consulting

Our experts come to you, working within your environment. We’ll help you integrate your platform, establish best practices and diagnose problems so they can be effectively solved in support.

Training

At iECM, no matter what your role in an organization, we have a learning pathway for you. Our iECM training curriculum is structured around you and how you use iECM.

Courses are delivered in a variety of mediums – from self-paced e-learning to full onsite instructor-led classes – and are specifically designed to help you maximize your iECM investment. Each pathway provides a hand-selected course schedule that we guarantee will quickly put you on the road to success.

Legal Professionals Can Now Automate Their Expertise with NetDocuments PatternBuilder

Today, NetDocuments announced the release of PatternBuilder, a document and workflow automation tool that enables law firms, legal teams, and the public sector to automate their own expertise and processes so they can be repeated predictably.
Thu, 18 Aug 2022 11:36:55 CEST

NetDocuments Makes the 2022 Inc. 5000 List of Fastest-Growing Private Companies

Today, Inc. revealed that NetDocuments, the world’s #1 trusted cloud platform where legal professionals do work, is included on its annual Inc. 5000 list, the most prestigious ranking of the fastest-growing private companies in America.
Tue, 16 Aug 2022 11:30:22 CEST

García Sayán Streamlines and Secures Hybrid Working with NetDocuments

García Sayán Abogados (GSA) has selected and implemented NetDocuments, the worlds #1 cloud platform where legal professionals do work, to improve the Firm’s productivity and security, and streamline its hybrid work environment. 
Thu, 11 Aug 2022 09:35:19 CEST

Swift Currie Thriving with NetDocuments Flexible Security and Document Workflows

Innovative law firm, Swift, Currie, McGhee & Hiers, is a few years into its NetDocuments cloud platform use, and they have improved attorney workflow by streamlining how documents and emails are stored, easing content access and searchability, and enabling securely governed document collaboration with clients.
Wed, 20 Jul 2022 11:42:01 CEST

Hong Kong-Based Law Firm Tanner De Witt Selects Tiger Eye For iManage Cloud Adoption

Independent Hong Kong-based law firm Tanner De Witt has announced its agreement to adopt the iManage Cloud, with system implementation, training and support delivered by UK-based leading iManage Partner, Tiger Eye. 
Mon, 18 Jul 2022 09:15:15 CEST

Tiger Eye Take Roythornes Solicitors To The iManage Cloud

Roythornes Solicitors have announced their adoption of the iManage Cloud, with system implementation, training and support delivered by leading iManage Partner, Tiger Eye.
Mon, 04 Jul 2022 09:23:03 CEST

What Are The Benefits Of Integrating Systems With Your DMS?

In the digital age, most businesses use a whole host of software systems in addition to their document management system. With the adoption of hybrid working, there has been an exponential growth in the number of tools used by organisations of all sizes, with many adopting electronic signature platforms, comparison solutions, dictation software, template management tools and much more to improve digital workflows. 
Tue, 28 Jun 2022 11:20:04 CEST

More than two thirds of data breaches at UK legal firms were caused by insiders warns NetDocuments

Data breaches caused by insiders remains a threat to the UK legal sector warns NetDocuments, the leading secure cloud-based content services platform for law firms, corporate legal teams, and compliance departments.
Tue, 24 May 2022 11:47:18 CEST

Global Law Firm HFW Selects iManage Cloud

iManage, the company dedicated to Making Knowledge WorkTM, today announces that HFW has selected iManage Cloud as its platform for document and email management.
Tue, 17 May 2022 11:46:20 CEST

Logol partners with Nexpert to distribute next-generation, cloud-based ERP & DM system for law firms

Logol, an innovative Swiss technology solutions provider, announces that it has signed an agreement with Zurich-based IT managed services provider Nexpert to distribute ELLE, the company’s innovative, cloud-based, management system for law firms.
Fri, 06 May 2022 11:49:50 CEST