iECM dedicated to customer success and delivering outstanding results and business value. Our support services are designed to help you get the most from your iECM investment and are specifically tailored to meet your business needs.

iECM Enterprise Support

Our core offering, iECM Enterprise Support allows you to leverage the innovation of our cloud service and includes all upgrades and maintenance required to keep your platform running at an optimal level.

We ensure that our solutions are ready for enterprise environments with the highest stability demands and provide a customer support portal where you can quickly access an iECM expert who understands your business environment.

Premier Services

Our new “white glove” Premier Services program takes enterprise content management support to the next level with two unique packages that provide instant expertise and support, faster response times, and the absolute highest level of customer service. These include:

  • The iECM Service Engineer Program, which provides you with a service engineer dedicated to the planning, deployment and day-to-day maintenance of your iECM solution. This engineer works 40 hours a week for you, either physically onsite at your office or remotely from ours.
  • The iECM Technical Account Management Program, which provides you with a highly skilled, proactive technical account manager who acts as a single point of contact into iECM global support organization and as an advocate on your behalf, ensuring that support issues and technical requests are addressed quickly.

Consulting

Our experts come to you, working within your environment. We’ll help you integrate your platform, establish best practices and diagnose problems so they can be effectively solved in support.

Training

At iECM, no matter what your role in an organization, we have a learning pathway for you. Our iECM training curriculum is structured around you and how you use iECM.

Courses are delivered in a variety of mediums – from self-paced e-learning to full onsite instructor-led classes – and are specifically designed to help you maximize your iECM investment. Each pathway provides a hand-selected course schedule that we guarantee will quickly put you on the road to success.

NetDocuments Elevate Features Productivity, Performance and Security Enhancements

NetDocuments, the leading secure cloud-based content services platform for law firms, corporate legal teams and compliance departments, kicked-off Elevate 2019 in Salt Lake City, Utah, its annual North American customer and partner conference, showcasing productivity tools delivered directly to the workspace underscoring the mantra “NetDocuments is where you do work.”
Wed, 09 Oct 2019 18:00:14 CEST

Legal Tech Leaders Converge at iManage Legal Innovation and Technology Leadership Summit

iManage, the company dedicated to transforming how professionals work, today announced that over 50 CIOs, knowledge management and innovation leaders attended its biennial Legal Innovation and Technology Leadership Summit (LITLS) in Boston to discuss innovative solutions for strategic issues confronted by today's large global law firms. 
Fri, 04 Oct 2019 07:37:58 CEST

NetDocuments Enhances Content Understanding with Kira and SeeUnity Integration

NetDocuments, the leading secure cloud-based content services platform for law firms, corporate legal teams and compliance departments, today announced a joint technology integration with Kira Systems and SeeUnity providing a simple way to pass NetDocuments content to Kira’s artificial intelligence engine for deeper content understanding.
Fri, 04 Oct 2019 07:29:41 CEST

Clarion Solicitors Selects Ascertus as Implementation Partner to Transition DMS to iManage Cloud

Leeds-based law firm, Clarion Solicitors, has chosen Ascertus Limited as its implementation partner to migrate the firm from its on-premises version of iManage Work document management system to the iManage Cloud.
Tue, 24 Sep 2019 07:22:04 CEST

iManage Moves into Larger, More Modern EMEA Headquarters to Support Rapid Growth across Entire Solution Portfolio

iManage, the company dedicated to transforming how professionals work, today announced it has consolidated its UK offices into a newly designed, larger single location that will now function as the company’s EMEA headquarters.
Mon, 09 Sep 2019 11:41:08 CEST

San Francisco Litigation Firm Keker, Van Nest & Peters Selects iManage

iManage today announced that Keker, Van Nest & Peters LLP (Keker) – a top San Francisco-based litigation firm – has selected iManage to meet its current and future needs for Work Product Management and document security.
Wed, 21 Aug 2019 14:50:35 CEST

Best-in-Class Security Draws Record Number of Customers to iManage Cloud

iManage, the company dedicated to transforming how professionals work, today announced that it has experienced strong customer growth this past year, adding more than 1 new customer every day and more than doubling the total users in the iManage Cloud.
Mon, 19 Aug 2019 16:22:23 CEST

NetDocuments report strong customer growth and rapid global market adoption

NetDocuments, the leading secure cloud-based content services platform for law firms, corporate legal teams and compliance departments, today released statistics highlighting customer growth and continued rapid global market adoption.
Sun, 18 Aug 2019 12:57:41 CEST

Bundledocs Announces Integration with iManage Cloud

Bundledocs, a cloud first document bundling solution today announced full support of iManage Cloud and iManage Work 10.2.
Wed, 14 Aug 2019 10:02:45 CEST

Brazilian Law Firm Rocha, Marinho E Sales Advogados Selects NetDocuments Cloud Platform

Rocha, Marinho E Sales Advogados, a leading corporate and litigation law firm with 12 offices and 900 legal professionals throughout Brazil, has selected NetDocuments’ cloud-based platform for improved security, mobility, and productivity.
Fri, 09 Aug 2019 12:18:42 CEST