iECM dedicated to customer success and delivering outstanding results and business value. Our support services are designed to help you get the most from your iECM investment and are specifically tailored to meet your business needs.

iECM Enterprise Support

Our core offering, iECM Enterprise Support allows you to leverage the innovation of our cloud service and includes all upgrades and maintenance required to keep your platform running at an optimal level.

We ensure that our solutions are ready for enterprise environments with the highest stability demands and provide a customer support portal where you can quickly access an iECM expert who understands your business environment.

Premier Services

Our new “white glove” Premier Services program takes enterprise content management support to the next level with two unique packages that provide instant expertise and support, faster response times, and the absolute highest level of customer service. These include:

  • The iECM Service Engineer Program, which provides you with a service engineer dedicated to the planning, deployment and day-to-day maintenance of your iECM solution. This engineer works 40 hours a week for you, either physically onsite at your office or remotely from ours.
  • The iECM Technical Account Management Program, which provides you with a highly skilled, proactive technical account manager who acts as a single point of contact into iECM global support organization and as an advocate on your behalf, ensuring that support issues and technical requests are addressed quickly.

Consulting

Our experts come to you, working within your environment. We’ll help you integrate your platform, establish best practices and diagnose problems so they can be effectively solved in support.

Training

At iECM, no matter what your role in an organization, we have a learning pathway for you. Our iECM training curriculum is structured around you and how you use iECM.

Courses are delivered in a variety of mediums – from self-paced e-learning to full onsite instructor-led classes – and are specifically designed to help you maximize your iECM investment. Each pathway provides a hand-selected course schedule that we guarantee will quickly put you on the road to success.

NetDocuments Announces Appointment Of Andy Baldin As VP Of International Business, Guy Phillips to step down

NetDocuments, the leading secure multi-tenant cloud-based content services and productivity platform for law firms, corporate legal teams and business organisations today announced the appointment of experienced sales leader Andy Baldin as VP of International Business.
Thu, 13 May 2021 16:02:04 CEST

2020 Ascertus Business Growth Propelled by Increase in Cloud Solution Deployments

Ascertus Limited announced today that the company has realised a 10 percent year-on-year growth in revenue in 2020-2021 over the previous financial year, despite all the challenges brought on by COVID-19.
Thu, 13 May 2021 09:12:56 CEST

Tiger Eye Announce ‘Introducing iManage’ Webinar Series for UK Law Firms

Tiger Eye, leading iManage Partner for knowledge and technical expertise, have announced their new ‘Introducing iManage’ webinar series, designed to offer UK law firms an insight into the solutions available with the iManage platform.
Mon, 10 May 2021 14:48:39 CEST

NautaDutilh Extends Relationship with Ascertus as Lead Software Integrator for the iManage Stack

NautaDutilh N.V., the Benelux-based international law firm, has extended its partnership with Ascertus Limited for support and maintenance of the iManage knowledge work platform for document and email management.
Mon, 12 Apr 2021 08:30:35 CEST

Three quarters of data breaches in the UK legal sector caused by insiders, warns NetDocuments

UK law firms need greater protection against inside cyber threats, warns NetDocuments, the leading secure cloud-based content services platform for law firms, corporate legal teams, and compliance departments.
Wed, 31 Mar 2021 08:02:06 CEST

NetDocuments Partner Program Earns Industry Recognition as Part of Growth Strategy

NetDocuments, the leading secure cloud-based content services platform for law firms, corporate legal teams, and compliance departments, today announced the selection of the NetDocuments Partner Program as part of the CRN®, a brand of The Channel Company, Partner Program Guide Five Star list in 2021.
Tue, 30 Mar 2021 07:22:57 CEST

iManage Integrates S&P Global Market Intelligence Data into Platform

To Provide Powerful Insights that Mitigate Risk for Legal and Professional Services Firms iManage the company dedicated to Making Knowledge Work™, today announced the native integration of S&P Global Market Intelligence data into iManage Conflicts Manager and iManage Business Intake Manager, key products within the iManage Security, Risk and Governance portfolio.
Wed, 10 Mar 2021 17:06:34 CET

Element Technologies Earns NetDocuments Platinum Partner Status

Element Technologies, a premier technology services and IT company with a strong focus on law firms and corporate legal teams, today announced its status as a NetDocuments Platinum Sales and Implementation Partner.
Tue, 09 Mar 2021 14:39:50 CET

Stout Joins NetDocuments’ Corporate Legal Partnership Program

Stout, a global advisory firm providing Legal Management Consulting services, recently joined NetDocuments’ Corporate Legal Partnership Program. NetDocuments is the leading secure cloud-based content services platform for law firms, corporate legal teams, and compliance departments.
Wed, 24 Feb 2021 13:13:36 CET

UK Top 50 Law Firm RPC Selects iManage Cloud to Support Modernisation Strategy

iManage, the company dedicated to transforming how professionals work, today announced that RPC (Reynolds Porter Chamberlain) – a leading international law firm with offices in London, Bristol, Singapore, and Hong Kong – has selected iManage Work 10 as its cloud-based Work Productivity platform for its 850 legal professionals.
Mon, 22 Feb 2021 09:06:15 CET