iECM dedicated to customer success and delivering outstanding results and business value. Our support services are designed to help you get the most from your iECM investment and are specifically tailored to meet your business needs.

iECM Enterprise Support

Our core offering, iECM Enterprise Support allows you to leverage the innovation of our cloud service and includes all upgrades and maintenance required to keep your platform running at an optimal level.

We ensure that our solutions are ready for enterprise environments with the highest stability demands and provide a customer support portal where you can quickly access an iECM expert who understands your business environment.

Premier Services

Our new “white glove” Premier Services program takes enterprise content management support to the next level with two unique packages that provide instant expertise and support, faster response times, and the absolute highest level of customer service. These include:

  • The iECM Service Engineer Program, which provides you with a service engineer dedicated to the planning, deployment and day-to-day maintenance of your iECM solution. This engineer works 40 hours a week for you, either physically onsite at your office or remotely from ours.
  • The iECM Technical Account Management Program, which provides you with a highly skilled, proactive technical account manager who acts as a single point of contact into iECM global support organization and as an advocate on your behalf, ensuring that support issues and technical requests are addressed quickly.

Consulting

Our experts come to you, working within your environment. We’ll help you integrate your platform, establish best practices and diagnose problems so they can be effectively solved in support.

Training

At iECM, no matter what your role in an organization, we have a learning pathway for you. Our iECM training curriculum is structured around you and how you use iECM.

Courses are delivered in a variety of mediums – from self-paced e-learning to full onsite instructor-led classes – and are specifically designed to help you maximize your iECM investment. Each pathway provides a hand-selected course schedule that we guarantee will quickly put you on the road to success.

iManage Honored as ILTA’s 2017 Innovative Solution Provider of the Year

iManage, the company dedicated to transforming how professionals work, announced it was named as the International Legal Technology Association’s (ILTA) Innovative Solution Provider of the Year last night at ILTA’s Annual Distinguished Peer Awards dinner at ILTACON 2017 in Las Vegas, Nev.
Wed, 16 Aug 2017 17:50:15 CEST

NetDocuments Deploys Advanced Encryption Key Management Technology

Across Its Cloud Platform as Part of Global Governance Initiative NetDocuments, today announced it has successfully deployed multi-layer encryption key management (EKM) technology including optional private and customer-held encryption keys as part of its comprehensive data governance offering.
Wed, 16 Aug 2017 13:37:34 CEST

Maschoff Brennan Moves to the iManage Cloud for Work Product Management

iManage, the company dedicated to transforming how professionals work, today announced that Maschoff Brennan — a leading Intellectual Property & Complex Litigation law firm — has selected iManage Cloud as its Work Product Management platform.
Tue, 15 Aug 2017 13:06:00 CEST

NetDocuments Enhances the Invisible DMS

NetDocuments, the leading cloud-based document and email management (DMS) platform for law firms and corporate legal departments, today announced the release of ndSync for Windows 2.1 for enhanced multi-device synchronization, and an Enterprise Mobility Management (EMM) iOS app advancing the suite of personal productivity tools matched with industry standards for mobile security and governance.
Tue, 15 Aug 2017 12:10:12 CEST

Worldox Focuses on Mobility Features and Cloud Offering at ILTACON 2017

World Software Corporation®, the makers of Worldox®, the award-winning document and email management solution, will be featuring their mobility solutions at this year’s International Legal Technology Association (ILTA) Conference.
Tue, 15 Aug 2017 07:31:29 CEST

iManage Announces First Integrations with RAVN AI Technology

iManage, the company dedicated to transforming how professionals work, today announced the first integrations with the RAVN artificial intelligence (AI) platform.
Mon, 14 Aug 2017 10:52:35 CEST

iManage Introduces Work 10.1 for Document and Email Management

iManage, the company dedicated to transforming how professionals work, today introduced iManage Work 10.1, the newest version of its leading document and email management application for today’s modern professionals.
Mon, 14 Aug 2017 10:40:14 CEST

NetDocuments to be First Legal DMS Provider to Adhere to ISO 27018 Data Protection Standards

NetDocuments, the leading cloud-based document and email management (DMS) platform for law firms and corporate legal departments, today announced it has expanded the scope of its ISO 27001 certification to include the new standards identified in ISO 27018: Security Techniques – Code of Practice for Protection of Personally Identifiable Information (PII) in Public Clouds acting as PII Processors.
Mon, 14 Aug 2017 06:40:05 CEST

Epona achieves 100 production deployments of Matter Center

Epona, based in Europe and the US, today announced their 100th implementation of their Epona Matter Center with Epona tools solution. Leveraging the wide installed base of Microsoft® Office 365 and SharePoint at law firms and corporate legal departments, Epona has emerged as the leader of Matter Center utilization.
Wed, 09 Aug 2017 05:55:30 CEST

Goodman Derrick move iManage Support to Tiger Eye

Leading City law firm Goodman Derrick have moved their iManage support and maintenance to Tiger Eye following Tikit’s withdrawal from the iManage support ecosystem.
Fri, 04 Aug 2017 08:24:35 CEST