iECM dedicated to customer success and delivering outstanding results and business value. Our support services are designed to help you get the most from your iECM investment and are specifically tailored to meet your business needs.

iECM Enterprise Support

Our core offering, iECM Enterprise Support allows you to leverage the innovation of our cloud service and includes all upgrades and maintenance required to keep your platform running at an optimal level.

We ensure that our solutions are ready for enterprise environments with the highest stability demands and provide a customer support portal where you can quickly access an iECM expert who understands your business environment.

Premier Services

Our new “white glove” Premier Services program takes enterprise content management support to the next level with two unique packages that provide instant expertise and support, faster response times, and the absolute highest level of customer service. These include:

  • The iECM Service Engineer Program, which provides you with a service engineer dedicated to the planning, deployment and day-to-day maintenance of your iECM solution. This engineer works 40 hours a week for you, either physically onsite at your office or remotely from ours.
  • The iECM Technical Account Management Program, which provides you with a highly skilled, proactive technical account manager who acts as a single point of contact into iECM global support organization and as an advocate on your behalf, ensuring that support issues and technical requests are addressed quickly.

Consulting

Our experts come to you, working within your environment. We’ll help you integrate your platform, establish best practices and diagnose problems so they can be effectively solved in support.

Training

At iECM, no matter what your role in an organization, we have a learning pathway for you. Our iECM training curriculum is structured around you and how you use iECM.

Courses are delivered in a variety of mediums – from self-paced e-learning to full onsite instructor-led classes – and are specifically designed to help you maximize your iECM investment. Each pathway provides a hand-selected course schedule that we guarantee will quickly put you on the road to success.

Forsters Selects NetDocuments’ Cloud Platform

NetDocuments, the leading secure cloud-based content services platform for law firms, corporate legal teams and compliance departments, has announced that Forsters LLP, a leading London law firm and the largest in London’s Mayfair, has selected NetDocuments as its secure cloud-based content services platform.
Fri, 12 Jul 2019 06:42:58 CEST

How the Modern Cloud Levels the Playing Field for Small and Midsized Law Firms

Law firms of all sizes are under constant pressure to adapt to changing client demands and an evolving workplace. They need to do this while enabling the effective creation and sharing – as well as the security and governance – of their work product.  In the ongoing effort to meet these requirements, it might seem like the odds are stacked in favour of large firms. Technology, however, has a tendency to level the playing field – and increasingly, the cloud is serving as “the great equalizer” in the legal world, enabling the smaller and mid-sized law firms to keep pace technologically with the larger firms.
Tue, 02 Jul 2019 07:12:02 CEST

McLeod Law Selects New NetDocuments Document and Email Management Cloud Platform

Alberta-based 50 lawyer firm, McLeod Law LLP has chosen NetDocuments to be its document and email management platform. The firm will transition to the cloud-based integrated platform for document and email management.
Wed, 26 Jun 2019 07:25:27 CEST

iManage Welcomes Stephanie Vaughan as Global Legal AI Practice Director for iManage RAVN

iManage, the company dedicated to transforming how professionals work, today announced that Stephanie Vaughan is joining the company as Global Legal AI Practice Director for iManage RAVN.
Mon, 24 Jun 2019 13:04:23 CEST

Central American law firm Aguilar Castillo Love selects NetDocuments Cloud Platform

Aguilar Castillo Love, a reputable Central American full-service law firm with offices in seven countries across the region, has chosen NetDocuments as its native cloud-based document and email management platform.
Wed, 12 Jun 2019 12:24:17 CEST

Prominent Mexican Law Firm and Meritas Member Cuesta Campos Selects NetDocuments Cloud Platform

Cuesta Campos, a top ranked full-service law firm with offices and affiliate firms across Mexico, has chosen NetDocuments as its native cloud-based document and email management platform.
Wed, 05 Jun 2019 12:13:13 CEST

World Software Corporation Announces Record Sales for April as Well as Top First Quarter Revenue

World Software Corporation® announces record sales for April as well as top first Quarter revenue. World Software, the creators of the industry standard legal document management product Worldox®, has over six thousand customers in 54 countries utilizing Worldox for their document management needs.
Fri, 24 May 2019 12:21:17 CEST

Gray Reed Selects and Implements NetDocuments’ Cloud Platform

NetDocuments, the leading secure cloud-based content services platform for law firms, corporate legal teams and compliance departments, today announced that Gray Reed, a full-service, 150 lawyer firm with offices in Dallas, Houston and Waco, has selected NetDocuments as its secure cloud-based content services platform.
Tue, 21 May 2019 12:06:39 CEST

Leading Brazilian Firm Motta Fernandes Advogados Selects NetDocuments Cloud Platform

Motta Fernandes Advogados, a leading full-service law firm in Brazil and member of the Latin Lawyer 250, has chosen NetDocuments as its cloud-based document and email management platform.
Thu, 16 May 2019 12:06:12 CEST

Ascertus Limited Expands the Organisation in Response to Business Growth Across Europe

Ascertus Limited announces new appointments across the organisation as the company prepares to support business growth and achieve its strategic objectives in 2019-2020.  
Thu, 16 May 2019 09:01:40 CEST